Zinziswa Sonjica
Boca Raton,FL
Summary
I am an individual who is hard working and always looking for a challenge to broaden my horizons. I have good leadership skills, people oriented and I also enjoy to work in a team. As a result of my extensive experiences in the hospitality industry, I would like to be able to apply my skills in a growing environment that promotes professional growth and provides a challenging work environment with ample opportunities to utilize my skills. My career objective is to become a part of a successful team of professionals and share my skills with the organization for its betterment.
Overview
9
9
years of professional experience
Work History
Food and Beverage Specialist
Boca West Country Club
10.2024 - Current
- Developed rapport with customers through engaging conversations, fostering a welcoming atmosphere at the food stand.
Assistant Manager
Judy-Anne’s Bakery
07.2023 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Front Desk
Ocean Key Resort and Spa
01.2023 - 06.2023
- Balanced multiple priorities during peak check-in/check-out periods while maintaining exceptional guest service levels.
- Maintained a clean and welcoming lobby area for guests, ensuring a positive first impression.
- Efficiently coordinated with transportation providers for guests, ensuring timely arrivals and departures to/from the hotel.
- Provided personalized service to guests, offering local recommendations and assistance with arrangements as needed.
- Handled cash transactions accurately, maintaining accountability for funds within the front desk till.
- Enhanced guest satisfaction by promptly addressing inquiries and resolving issues at the front desk.
Front Desk, Concierge
Nemacolin
06.2022 - 12.2022
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized reservation software proficiently to manage bookings and track important guest details accurately.
- Managed phone lines efficiently, directing calls to the appropriate departments or taking messages as needed.
- Maintained up-to-date knowledge of hotel policies, procedures, events, promotions, ensuring accurate information was communicated to guests.
- Provided knowledgeable recommendations for local attractions, dining options, and transportation services to enhance guest experiences.
- Collected room deposits, fees, and payments.
- Created welcoming and comfortable environment for guests.
- Managed check-in and check-out procedures for guests.
Assistant Manager
Judy-Anne’s Bakery
12.2019 - 12.2020
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
Servers assistant
Chatham Bars Inn
06.2018 - 10.2018
- Greeted customers warmly to provide exceptional customer service.
- Refilled drinks and condiments and restocked serving areas to minimize delays.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Maintained clean, safe and organized work environment to safeguard servers and patrons.
- Collaborated with other staff members to maintain high-level customer satisfaction.
- Assisted with dining room set up prior to and after service period.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Greeted customers and provided menus upon arrival to dining room.
- Assisted with bussing tables and cleaning up spills.
Servers assistant
The Ritz Carlton Golf Resort
12.2017 - 06.2018
- Assisted with dining room set up prior to and after service period.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods to promptly answer customer questions.
- Greeted customers and provided menus upon arrival to dining room.
- Arranged tables and chairs for special occasions and events.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Provided attentive service and proactively assessed guest needs.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Front Desk Intern
The Paralian
09.2017 - 11.2017
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Maintained clean and organized front desk areas to uphold polished company image.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Answered multi-line phone system and enthusiastically greeted callers.
Housekeeping attendent Intern
The Hampton Exclusive Guest House
09.2017 - 11.2017
- Performed light housekeeping duties, maintaining a clean and comfortable living environment for the patient.
- Enhanced cleanliness and safety standards by implementing effective housekeeping policies and procedures.
- Assisted in inventory management through timely restocking of housekeeping supplies and linens as needed.
- Applied exceptional housekeeping skills to keep lobby areas tidy and clean.
Culinary
Transnet Phelophepha Health Train
01.2016 - 07.2016
- Enhanced customer satisfaction by creating and executing innovative, high-quality menu items.
- Implemented strict food safety protocols, maintaining a clean and organized work environment to reduce the risk of cross-contamination.
Education
National Diploma - Hospitality Managment
Walter Sisulu University
South Africa01.2019
Grade12 -
Mowat Park High School
South Africa01.2013
Skills
- Guest engagement
- Problem solving
- Information systems
Timeline
Food and Beverage Specialist
Boca West Country Club
10.2024 - Current
Assistant Manager
Judy-Anne’s Bakery
07.2023 - 10.2024
Front Desk
Ocean Key Resort and Spa
01.2023 - 06.2023
Front Desk, Concierge
Nemacolin
06.2022 - 12.2022
Assistant Manager
Judy-Anne’s Bakery
12.2019 - 12.2020
Servers assistant
Chatham Bars Inn
06.2018 - 10.2018
Servers assistant
The Ritz Carlton Golf Resort
12.2017 - 06.2018
Front Desk Intern
The Paralian
09.2017 - 11.2017
Housekeeping attendent Intern
The Hampton Exclusive Guest House
09.2017 - 11.2017
Culinary
Transnet Phelophepha Health Train
01.2016 - 07.2016
National Diploma - Hospitality Managment
Walter Sisulu University
Grade12 -
Mowat Park High School
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