Ziomara Itzel Renteria

• In my role within Family Medicine, I functioned as a primary care scheduler, managing the main scheduling line and assisting patients with their appointment-related needs. My responsibilities include scheduling new patient appointments, establishing care for patients who are new to the practice, coordinating appointments for established and returning patients, and assisting with follow-up and routine visits. As the primary point of contact for incoming calls, I handled the identification of each patient’s call purpose, gathered relevant information, answered questions within my scope, and determined the appropriate next steps. When a request requires assistance from another representative or the clinical team, I ensure that a clear and accurate message is documented and routed appropriately. I also strive to support fellow representatives by helping them identify the appropriate questions to ask patients, obtain relevant information, and effectively address or route each request. My overall goal is to provide patients with efficient, professional, and compassionate service while ensuring that each call is handled accurately and appropriately.
• Engaged in regular discussions with team members to clarify project goals and expectations. to clarify project deadlines and streamline collaboration.
• Coordinated with departments to enhance workflow processes and support efficient operations.

• Conducted daily member check-ins, validated barcodes, and maintained accurate membership records, enhancing member experience and ensuring smooth front-desk operations. Assisted members with monthly payments, addressed membership inquiries, and coordinated visits for guests, including out-of-town visitors, to provide comprehensive support and information about facility offerings. Provided Spanish-language assistance to facilitate clear communication with members and guests, ensuring all individuals received appropriate information and support throughout their visits.
• Addressed customer concerns with friendly support, contributing to high levels of satisfaction.
• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Ambercrombie & Fitch Oversaw inventory operations, organized and stocked merchandise to ensure availability for in-store and online sales. Monitored inventory levels, identified products for replenishment, and prioritized merchandise based on customer demand and business needs to maintain optimal stock levels. I also assisted with receiving and processing incoming shipments, organizing newly delivered merchandise, and determining which products needed to be placed on the sales floor or properly stored in the stockroom. In addition, I maintained an organized and efficient stockroom environment to facilitate timely product retrieval and replenishment. These responsibilities required strong attention to detail, effective time management, organization, and the ability to prioritize tasks in a fast-paced retail environment while supporting overall store operations and customer satisfaction.

• Collaborated with team members to efficiently restock merchandise, ensuring consistent product availability for customers.
• Engaged customers with product knowledge and exceptional service.
• Assisted in visual merchandising to maintain appealing store displays.
• Processed transactions accurately using point-of-sale systems.