Ziomary Diaz
Summary
Professional with experience in customer service and administrative support, prepared for role in front-line hospitality. Skilled in managing check-ins, handling reservations, and addressing guest inquiries with efficiency. Strong focus on teamwork, adaptable to changing needs, and driven to achieve results. Fluent in English and Spanish, adept at fostering positive guest experiences while ensuring data confidentiality. Known for excellent communication, problem-solving abilities, and positive attitude
Overview
13
13
years of professional experience
Work History
Front Desk Clerk
Bexar County
08.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Streamlined check-in and checkout processes to improve efficiency and reduce wait times.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Developed strong relationships with guests through friendly interactions, anticipating their needs and exceeding expectations.
- Maintained an inviting front desk area by keeping it clean, organized, and well-stocked with necessary materials.
Data Entry Clerk
Ozanam Center
08.2023 - 07.2024
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Checked for accuracy by verifying data and records.
- Prioritized tasks effectively to ensure timely completion of all assigned projects without sacrificing attention to detail.
- Created and maintained data entry logs to track data entry activities.
- Organized, sorted, and checked input data against original documents.
- Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.
- Managed and organized documents for data entry tasks.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Activities Assistant
Motif By Monarch
11.2021 - 06.2023
- Ensured compliance with safety regulations during all activities, minimizing risk of injury to participants.
- Facilitated smooth transitions between activities through efficient set-up and break-down procedures, minimizing downtime for participants.
- Enhanced resident engagement by organizing and leading diverse activities such as arts, crafts, games, and outings.
- Promoted cognitive health by designing mentally stimulating activities such as trivia games, puzzles, and memory exercises.
- Planned, coordinated, and implemented activities to address needs of participants with varying abilities.
- Promoted exceptional quality of life for residents by innovating, organizing, and conducting entertaining and stimulating activities.
- Provided clear communication to staff, residents, and family members regarding upcoming events and any necessary accommodations or modifications needed for participation.
- Maintained cleanliness standards within activity spaces through diligent organization efforts and adherence to infection control protocols.
Delivery Driver
FedEx:Ground
12.2019 - 09.2021
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Verified accuracy of all deliveries against order forms.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
Security Officer
Montifiore Medical Center
01.2012 - 08.2018
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
GED -
University Hights High School
New York Skills
- Time management
- Customer service
- Hospitality services
- Administrative skills
- Problem-solving skills
- Fluent in English and Spanish
- Front office support
- Hospitality management
Languages
Spanish
Native or Bilingual
Timeline
Front Desk Clerk
Bexar County
08.2024 - Current
Data Entry Clerk
Ozanam Center
08.2023 - 07.2024
Activities Assistant
Motif By Monarch
11.2021 - 06.2023
Delivery Driver
FedEx:Ground
12.2019 - 09.2021
Security Officer
Montifiore Medical Center
01.2012 - 08.2018
GED -
University Hights High School
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