Zion Ah You

I collaborated closely with hotel leadership to gain a comprehensive understanding of the hotel's daily operations and how they integrated with our daycare program. This proactive engagement allowed me to ensure that our services aligned seamlessly with the overall guest experience.

Some daily tasks & Accomplishments:

• Countless recommendations and 5 star reviews from high profile guests
• Appointed to speak at townhall and general meetings on behalf for my department
• Nominated for Employee of the Month
• Provided excellent customer service to guests by promptly responding to inquiries and requests.
• Collaborated with team members to improve overall service quality and guest experience.
• Design and implement age-appropriate activities and educational programs that foster creativity, social interaction, and developmental growth.

I collaborated closely with highly educated physical therapists, masseuses, and personal trainers to deepen my understanding of exercise health, which allowed me to create tailored programs for high-performing child athletes. Additionally, I worked alongside the business owner to gain insights into the financial aspects of the operation, including how expenses and revenue are managed. This holistic approach has enriched my ability to develop effective programs while understanding the business landscape.

Some Daily Tasks:

• Maintained a high level of proficiency with rehabilitation equipment setup, maintenance, and usage for optimal results during therapy sessions.
• Actively sought feedback from supervising therapists regarding clinical performance, leading to consistent professional growth and improvement.
• Increased patient satisfaction through empathetic communication and active listening skills.
• Implemented therapeutic modalities such as ultrasound, electrical stimulation, and heat/cold therapies to alleviate pain and promote healing.