Zion Allen

Certified professional with expertise in CCNA, CompTIA, Microsoft 365, and HVAC Universal. Proven track record of implementing and maintaining network systems for optimal performance and security. Dedicated to staying current with industry trends and technologies to provide innovative solutions for complex challenges. Strong commitment to delivering exceptional results and exceeding expectations. Diligent Desired Position with background in providing exceptional customer service at high-end establishments. Successfully managed guest interactions and ensured seamless check-in/check-out processes, enhancing overall guest satisfaction. Demonstrated strong multitasking abilities and excellent communication skills. Experienced with guest service and hospitality management, ensuring welcoming environment and efficient operations. Utilizes effective communication and problem-solving skills to address guest needs promptly. Track record of maintaining professional demeanor and ensuring high levels of guest satisfaction. Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships. Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.

January 2022 - February 2023

Canopy Hotel - Washington, Dc

Concierge

Supported guests with unique needs, showcasing empathy in each interaction.

Delivered outstanding customer service to a wide range of clients, promoting inclusivity and respect.

Utilized active listening and effective communication to swiftly remedy issues.

Organized and maintained front desk's concierge book for easy access to local resources.

Coordinated diverse tasks simultaneously, upholding efficiency and professionalism under demanding conditions.

DTLR - forestville, Md

Cashier Manager

Managed daily cash deposits, ensuring accuracy and timely submission to the bank.

Quickly and accurately counted drawers at start and end of each shift.

Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.

Resolved customer complaints quickly to maintain customer satisfaction.

Built positive relationships with customers to increase repeat business.

Trained cashiers on organizational policies, cash handling and customer service to maintain highly skilled team.

June 2023 - April 2024

Best Buy - Washington Dc

Customer Service Representative

Demonstrated professionalism by effectively managing and resolving conflicts under pressure.

Enhanced customer retention by effectively managing complaints and delivering solutions.

Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Responded to customer requests for products, services, and company information.

Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Assisted customers in navigating company website and placing online orders, improving overall user experience.

August 2020 - March 2022

Ridge road recreation center - Washington, Dc

Recreation Assistant

Maintained a safe and clean facility, ensuring a positive environment for all users.

Provided exceptional customer service to patrons, addressing concerns and answering inquiries promptly.

Ensured proper supervision of program participants at all times, prioritizing their safety and wellbeing.

Enhanced participant enjoyment by creating and implementing diverse recreational activities.

Performed light custodial duties to provide clean and inviting facilities.