Zion Bannerman
San Antonio,TX
Summary
With my experience I believe I would be a great fit for an entry level sales rep role. Beyond the call center, I've developed years of high quality communication skills through collaborating with teammates and teaching martial arts to youth and adult students using clear communication to teach precise techniques. Im eager to bring my skills, and competitive mindset into a sales environment where I can continuously develop my skills, take on challenges, and contribute to a high-performing team.
Overview
1
1
year of professional experience
Work History
Call Center Agent
Alorica
San Antonio, TX
02.2026 - 09.2026
- Assisted customers with inquiries, providing accurate information and solutions.
- Resolved customer complaints efficiently, enhancing overall satisfaction levels.
- Utilized call center software to log interactions and track resolutions.
- Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
- Collaborated with team members to improve response times and service quality.
Sandwich Maker
Firehouse Subs
San Antonio, TX
04.2025 - 02.2026
- Ensured food safety and sanitation standards were consistently met during meal preparation.
- Prepared high-quality sandwiches by following standardized recipes and procedures.
- Collaborated with team members to maintain efficient workflow during peak hours.
- Trained new staff on sandwich-making techniques and operational best practices.
- Maintained cleanliness of workstations and dining areas to create a welcoming environment.
Education
High School Diploma -
Broady Academy
San Antonio, TX10-2024
Skills
- Customer communications
- Team development
- Call center operations
- Issue resolution
- Performance monitoring
- Customer education
Timeline
Call Center Agent
Alorica
02.2026 - 09.2026
Sandwich Maker
Firehouse Subs
04.2025 - 02.2026
High School Diploma -
Broady Academy