Zion Bido
Yonkers,NY
Summary
Passionate and results-driven talent acquisition professional with a strong foundation in customer support, sales, and technical troubleshooting. Proven track record in candidate sourcing, team coordination, and process improvement within fast-paced retail and service environments.
Overview
5
5
years of professional experience
Work History
Manager
Total by Verizon
New York, NY
01.2023 - 01.2025
- Spearheaded hiring and onboarding across multiple locations
- Managed data entry, cash deposits, and customer-facing operations
- Provided technical support and optimized customer satisfaction
- Collaborated with leadership on team performance and staffing needs
Store Manager
Boost Mobile
New York, NY
01.2022 - 01.2023
- Handled full-cycle recruitment and training of new hires
- Resolved customer tech issues and maintained service excellence
- Maintained store operations and implemented process improvements
Certified Trainer/Manager
White Castle
Yonkers, NY
01.2021 - 01.2022
- Delivered safety and service training to new employees
- Supported staffing strategy and monitored customer feedback
- Administered digital systems and handled cash flow
Team Member
Target
White Plains, NY
01.2020 - 01.2021
- Assisted with seasonal hiring and onboarding support
- Ensured sales floor readiness and inventory management
Education
Bachelor of Arts - Digital Design
City College of New York
01-2026
Public Speaking, Interpersonal Relationships HERO Program: Sociology Certifications Licensed Life Insurance Agent (NY & VA) Certified in Whole Life, Term Life, Accidental & Annuities – -
Hostos Community College
05.2025
Palisade Preparatory High School
Yonkers, NYSkills
- Recruiting Skills
- Interpersonal & Soft Skills Tools & Platforms
- Candidate Sourcing Public Speaking & Training Microsoft Office
- Interview &
- Selection
- Leadership & Team
- Management
- ATS
- (Workday)
- Job Posting &
- Screening
- Customer Service Excellence Digital POS Systems
- (B2b soft, Quickbooks, etc)
- Onboarding and
- Orientation
- Communication & Empathy Excel, Outlook
- Digital design
- Visual communication
- Customer relationship management
- Technical support
- Team building
- Public speaking
- Employee training
- Expense tracking
- Team leadership
- Sales techniques
- Shift scheduling
References
References Available upon request
Timeline
Manager
Total by Verizon
01.2023 - 01.2025
Store Manager
Boost Mobile
01.2022 - 01.2023
Certified Trainer/Manager
White Castle
01.2021 - 01.2022
Team Member
Target
01.2020 - 01.2021
Bachelor of Arts - Digital Design
City College of New York
Public Speaking, Interpersonal Relationships HERO Program: Sociology Certifications Licensed Life Insurance Agent (NY & VA) Certified in Whole Life, Term Life, Accidental & Annuities – -
Hostos Community College
Palisade Preparatory High School
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