Zion Coleman

• Conducted multi-point inspections of customer vehicles to identify needed maintenance services and repairs.
• Performed work outlined on repair order to meet dealership and factory standards.
• Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
• Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
• Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
• Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
• Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
• Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
• Suggested additional services to customers in order to meet upsell goals.
• Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
• Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
• Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
• Analyzed and located malfunctions in brakes, motors, switches, and control systems.
• Completed thorough inspections of vehicles to evaluate damages and develop repair plans.

In addition to my specific roles, I often was working alongside master technicians in the mainline, assisting with tasks such as brake flushes, rotor and brake pad replacements, drive belt replacements, and tire patching, and other big jobs on various car makes and models.

• Learned all required tasks quickly to maximize performance.
• Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
• Worked different stations to provide optimal coverage and meet production goals.
• Maintained productive, efficient approach to all tasks.
• Addressed and resolved customer complaints in polite and professional manner.
• Collected empty carts from grocery patrons and returned to store to keep parking lot clear of obstacles.
• Helped with bagging customers' items and carrying oversized or overweight items to customer vehicles.
• Sought opportunities to welcome, engage and serve customers.
• Aided customers in locating items and provided product information to assist purchase decisions.

• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Assisted managers with quickly resolving service- and food-related issues.
• Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
• Completed daily side work and opening and closing duties without fail.
• Answered customers' questions, recommended items, and recorded order information.
• Cultivated warm relationships with regular customers.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Arrived to work in uniform and presentable in appearance to meet restaurant standards.
• Operated register to process payments and collect cash payment for order totals.
• Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
• Established welcoming atmosphere by greeting each guest warmly.