Zion Council
Broomfield,CO
Summary
Dedicated event manager bringing 3 years of experience delivering small to large-scale weddings and events on-time and within stringent budgets. Additionallly having senior level skills and experience as a banker delivering consistent and high quality customer solutions for complex situations. Currently a CNM student and eager to contribute to company success through hard work, attention to detail and excellent organizational skills and motivated to learn, grow and excel at this business. I have a talent for and a track-record of identifying potential problems, promptly mitigating obstacles, and actively resolving conflicts to ensure client satisfaction and positive customer experience while executing various duties in a high efficacy and high pressure environment with great time management.
Overview
9
9
years of professional experience
Work History
Chess Coach
Discovery Chess
Richmond, VA
05.2022 - 07.2025
- Supported students in identifying, setting and achieving personal goals.
- Facilitated learning of students through learning and engaging new principles to deepen their understanding of the game thereby enhancing it their ability to execute the set objective.
- Optimized instruction based on student feedback and continuous growth.
- Designed and implemented activities to help students explore and develop interests.
Senior Banker
Elevation Credit Union
Broomfield, CO
04.2023 - 07.2024
- Resolved both complex and routine member concerns, ensuring effective results in a timely manner. This ranged from the opening and closings of loans and accounts to complex troubleshooting and account management.
- Advocated for members' needs in strategic meetings, influencing policy changes that benefit membership experience.
- As a team lead I coached juniors on providing exceptional customer service, resolving complex issues promptly to maintain client trust and loyalty.
- Achieved consistent high performance ratings based on key performance indicators such as call quality, resolution time, and member satisfaction scores.
Event Manager
The Acre Orlando
Orlando, FL
08.2018 - 03.2021
- Excellent reputation for resolving problems with both caterers or guests, improving client satisfaction and driving overall operational improvements.
- Managed vendors, guests and staff in a fast paced environment with 200+ guests and vendors. I efficiently executed on various responsibilities such as organizing setup details with clients, opening up and closing down the wedding venue, ensuring vendors and guests adhered to property guidelines while the event proceeded.
- Administered daily and weekly duties to deliver outstanding vendor coordination, timeline development, and other day of coordination services all while adapting to unexpected changes to ensure excellent service.
Event Worker
The Acre Orlando
Orlando, FL
08.2016 - 03.2018
- Collaborated with vendors to secure necessary event services and supplies.
- Responsible for setting up the wedding ceremony in a specific consistent pattern for the 100-200 guests in a efficient timespan.
- Coordinate the parking the arriving guests in 2-3 parking lots by myself.
Education
English
College Of Central New Mexico
Albuquerque, NM05-2028
High School Diploma -
William R Boone High School
Orlando, FL05-2020
Skills
- Effective Group Management
- Team leadership and supervision
- Transportation and complex logistics coordination
- Excellent communication skills
- Exceptional customer service
- Insightful assessor of inefficiencies within situations and staff and having them produce valuable results towards an objective
- Disciplined work ethic
- Strategic thinking
Timeline
Senior Banker
Elevation Credit Union
04.2023 - 07.2024
Chess Coach
Discovery Chess
05.2022 - 07.2025
Event Manager
The Acre Orlando
08.2018 - 03.2021
Event Worker
The Acre Orlando
08.2016 - 03.2018
High School Diploma -
William R Boone High School
English
College Of Central New Mexico