Experienced customer service representative with a proven track record of delivering exceptional face-to-face interactions and adept issue resolution. Proficient in video and editing software, facilitating multimedia content creation and effective communication. Demonstrated expertise in managing diverse responsibilities, including order processing and inventory control, providing a solid foundation for office scheduling tasks. Thriving in dynamic retail environments has honed adaptability and resourcefulness, making me a well-prepared candidate to manage appointments and priorities in an office scheduling role efficiently.
Hi, I’m
Zion Daniels
Jacksonville
Summary
Overview
7
years of professional experience
Work History
Ulta Cosmetics
Beauty Advisor
11.2024 - Current
Job overview
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Collaborated with team members to achieve monthly sales targets and ensure smooth store operations.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Met sales goals, supporting organizational health through consistent and reliable service.
NORDSTROM
Customer Service Representative
01.2020 - Current
Job overview
- Customer Sales Service: Averaging 150 bags sold per month at an average unit cost of $100 consistently surpassed monthly sales targets by 10%.
- Computer Skills: Proficient in using various Microsoft Office software and scheduling tools, adept at data entry, managing spreadsheets, and utilizing scheduling software to optimize resource allocation.
- Training and Policy Implementation: Successfully trained new and existing colleagues at Nordstrom Rack on company policies, procedures, and best practices, fostering a culture of compliance and efficiency and contributing to the professional development of team members.
Coach New York
Sales Associate
11.2024 - 02.2025
Job overview
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Educated clients on proper care techniques for their designer handbags, prolonging the life of their investment pieces while building trust in our expertise.
- Implemented effective upselling techniques when appropriate, highlighting additional products that would appeal to each individual client''s style preferences.
Target
Style Consultant
07.2021 - 10.2021
Job overview
- Greeted all clients with warm smile and asked open-ended questions to better understand his or her needs.
- Brainstormed and implemented new floor designs, merchandise displays and sales advertisements.
- Increased customer satisfaction by providing personalized style consultations and recommendations.
- Collaborated with fellow consultants to ensure seamless communication, resulting in improved team performance and customer satisfaction.
- Offered expert guidance on color theory and coordination, helping customers create cohesive looks that flattered their unique features.
BuyBuy Baby/ BED BATH & BEYOND INC.
Retail Sales Associate
01.2018 - 01.2020
Job overview
- Point-of-Sale Proficiency: Expertly operated the point-of-sale (POS) system, efficiently processing customer transactions, including cashiering, and managing sales, refunds, and exchanges with precision and accuracy.
- Customer Coordinator: Conducted 3-5 'Mommy Walk-Throughs' per shift, showcasing newborn necessities and upselling products through hands-on demonstrations. Provided exceptional customer engagement by offering guidance, answering inquiries, and facilitating orders and product explanations.
- Inventory and Merchandise Management: Played a pivotal role in maintaining a well-organized sales floor by stocking new products, ensuring accurate pricing adjustments, and conducting inventory checks, contributing to a visually appealing and customer-friendly shopping environment.
- Administrative and Documentation Skills: Demonstrated strong administrative abilities by processing customer orders, both in-store and over the phone, checking order status, and making necessary adjustments to registries and orders. Additionally, maintained essential paperwork related to sales and inventory management.
Winn Dixie Supermarket
Customer Service Cashier
08.2018 - 08.2019
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
Education
Google, Coursera
Professional Certificate from Cybersecurity
University Overview
Pending
Florida State College At JacksonvilleJacksonville, Fl
Bachelor of Science from IT Network Security
05-2029
University Overview
Skills
- Photoshop and Video Editing
- Customer Relationship
- Scheduling
- Microsoft Office
- Retail Sales
- Order fulfillment
- Time Management
- Team Training
- Organization and multitasking
- Cash handling
- Team collaboration
- Customer engagement
Timeline
Beauty Advisor
Ulta Cosmetics
11.2024 - Current
Sales Associate
Coach New York
11.2024 - 02.2025
Style Consultant
Target
07.2021 - 10.2021
Customer Service Representative
NORDSTROM
01.2020 - Current
Customer Service Cashier
Winn Dixie Supermarket
08.2018 - 08.2019
Retail Sales Associate
BuyBuy Baby/ BED BATH & BEYOND INC.
01.2018 - 01.2020
Google, Coursera
Professional Certificate from Cybersecurity
Florida State College At Jacksonville
Bachelor of Science from IT Network Security
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