Zion De La Cruz
Junction City,Kansas
Summary
Driven by a results-focused approach, I enhanced customer satisfaction at My Moms Cake Business through exceptional service and mastery in pastry making. Demonstrating leadership and communication, I also significantly contributed to community service projects, showcasing my ability to inspire teams and improve operations with my punctuality and quality control expertise.
Overview
4
4
years of professional experience
Work History
Bakery Assistant
My Moms Cake Business
Virginia Beach, VA Pisa, Italy
03.2020 - 03.2024
- Maintained clean, organized kitchen to maximize efficiency and food safety.
- Washed dishes and sanitized prep area at end of each shift.
- Stored, labeled and replenished supplies in compliance with food safety regulations.
- Decorated baked goods and designed visually appealing displays of finished products.
- Enhanced customer satisfaction by providing exceptional service and handling special requests for bakery products.
- Operated commercial kitchen equipment and tools.
- Demonstrated versatility by mastering multiple roles within the bakery, including cashier duties, baking, decorating, and packaging products.
- Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
- Expedited customer orders through effective communication with the baking team, ensuring timely completion of requested items.
Volunteer
Florence Italy
Florence, Italy
05.2022 - 05.2022
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
- Supported underprivileged individuals with the distribution of essential supplies, improving their living conditions.
- Collaborated with local organizations to provide food baskets to families in need.
Pet Sitter
A Friend
Virginia Beach, VA
07.2020 - 07.2020
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Communicated professionally with pet owners via phone, email, and text.
- Ensured timely feedings, grooming sessions, and exercise routines for pets in accordance with owner instructions.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
- Provided daily physical exercise, mental stimulation and socialization to keep pets healthy and ward off unwanted behavior.
House Sitter
A Friend
Virginia Beach, VA
06.2020 - 07.2020
- Communicated with homeowner via phone or text.
- Fed and walked pets, cleaning up after pets indoors and outdoors.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
- Reduced homeowner stress levels by managing daily tasks such as collecting mail, watering plants, and taking care of pets.
- Cared for houseplants by frequently watering during owners' absence.
- Performed light cleaning duties such as dusting, vacuuming, and wiping down bathrooms.
- Brought in mail and newspaper to maintain appearance of activity at client residence.
- Managed pet care responsibilities efficiently, guaranteeing the health and well-being of animals under supervision.
Volunteer
A Place For Mom Senior Living Referral Service
Virginia Beach, VA
06.2020 - 06.2020
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Car Detailer
Personal Business
Virginia Beach, VA
03.2020 - 06.2020
- Completed full-service washes that included vacuuming interiors, shampooing carpets, degreasing engines, polishing chrome accents, applying wax coatings to exteriors.
- Maintained a clean and organized workspace, ensuring efficient completion of tasks and high-quality workmanship.
- Enhanced customer satisfaction by thoroughly cleaning and detailing vehicles, both interior and exterior.
- Delivered consistent results while working independently on various makes/models/styles of cars within tight deadlines.
- Utilized effective time management skills to balance multiple projects simultaneously without sacrificing quality or efficiency.
- Washed, waxed, and buffed vehicle bodies for professional shine.
- Completed timely and thorough car details for increased customer satisfaction and repeat business.
- Provided exceptional customer service and addressed customer inquiries.
- Collected and disposed of trash in vehicle console spaces and under seats.
Volunteer
Ocean Front in Virgina Beach
Virginia Beach, VA
04.2020 - 04.2020
- Exhibited excellent communications and leadership skills
- Strengthened community bonds by aiding the organization of social events that brought diverse groups together.
- Encouraged community engagement, organizing neighborhood meetings to discuss local issues and develop solutions.
- Enhanced beauty of public spaces, participating in regular cleanup and beautification projects.
- Fostered youth development, mentoring teens and organizing career exploration days.
Education
High School Diploma -
The International School of Florence
Florence, Italy 05.2024
Skills
- Punctuality
- Product Packaging
- Pastry Making
- Sanitation Practices
- Bakery maintenance
- Quality Control
- Food Safety
- Social Media Promotion
- Communication
- Leadership
Languages
Italian
Professional Working
French
Limited Working
Spanish
Limited Working
Timeline
Volunteer
Florence Italy
05.2022 - 05.2022
Pet Sitter
A Friend
07.2020 - 07.2020
House Sitter
A Friend
06.2020 - 07.2020
Volunteer
A Place For Mom Senior Living Referral Service
06.2020 - 06.2020
Volunteer
Ocean Front in Virgina Beach
04.2020 - 04.2020
Bakery Assistant
My Moms Cake Business
03.2020 - 03.2024
Car Detailer
Personal Business
03.2020 - 06.2020
High School Diploma -
The International School of Florence