Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Zion Dixon

San Diego,CA

Summary

Proven track record in enhancing customer experiences and brand promotion, notably at Ralphs Grocery Store. Leveraged strong work ethic and effective communication to increase customer satisfaction. Skilled in social media management and complaint resolution, demonstrating a positive attitude and teamwork. Achieved significant improvements in engagement rates and operational efficiency. Diligent Customer Service professional bringing demonstrated expertise in customer support, task prioritization and time management. Familiar with diverse courtesy tasks, including moving product, collecting carts, and locating items for customers. Proficient in stock management and sales support. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

2
2
years of professional experience

Work History

Courtesey Clerk

Ralphs Grocery Store
08.2022 - 06.2023
  • Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
  • Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
  • Helped customers take merchandise out of store and loaded items into vehicles.
  • Helped maintain a positive store image by keeping entranceways clean, clear, and welcoming for customers.
  • Enhanced customer satisfaction by providing efficient bagging and carryout services.
  • Improved customer experience by offering assistance with locating products throughout the store when needed.
  • Assisted customers with large purchases by carrying items to vehicles.
  • Returned unwanted items to correct store locations and restocked shelves.
  • Facilitated smooth transactions by returning misplaced items to their appropriate locations within the store quickly and efficiently.

Social Media Manager

Del Norte High School
08.2021 - 06.2023
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Increased brand awareness by developing and implementing effective social media strategies.
  • Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
  • Streamlined content creation processes, improving efficiency while maintaining quality standards.
  • Developed targeted advertising campaigns, driving website traffic and generating leads.
  • Curated diverse range of content, from informative blog posts to engaging videos, to cater to different audience preferences.
  • Coordinated with marketing team to align social media strategy with overall marketing objectives.
  • Implemented content calendar to ensure timely and organized posting across all channels.
  • Analyzed competitor social media activities to identify opportunities for brand differentiation.

Guest Service Assistant

Rubios Costal Grill
10.2021 - 05.2022
  • Streamlined check-in and check-out processes for increased efficiency and reduced wait times..
  • Balanced competing priorities under pressure while remaining focused on delivering exceptional guest experiences at all times.
  • Handled guest complaints calmly and efficiently, rectifying issues to maintain customer loyalty.
  • Enhanced guest satisfaction by swiftly addressing concerns and providing appropriate solutions.
  • Processed payments securely while adhering to company policies regarding credit card transactions and cash handling procedures.
  • Maintained clean and organized front desk area, creating a pleasant first impression for arriving guests.
  • Communicated effectively with team members to guarantee smooth operations during high-volume periods.
  • Trained new Guest Service Assistants on company protocols and best practices, fostering an environment of continuous improvement within the team.

Education

Associates In Arts - Psychology

Palomar College
San Marcos, CA

High School Diploma -

Del Norte High School
San Diego, CA
06.2023

Skills

  • Positive Attitude
  • Strong Work Ethic
  • Customer Service
  • Outgoing and Friendly
  • Teamwork and Collaboration
  • Customer Assistance
  • Patience and Tolerance
  • Safety awareness
  • Flexible Schedule
  • Effective Communication
  • Guest Greeting
  • Efficient and Courtesy

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.

Timeline

Courtesey Clerk

Ralphs Grocery Store
08.2022 - 06.2023

Guest Service Assistant

Rubios Costal Grill
10.2021 - 05.2022

Social Media Manager

Del Norte High School
08.2021 - 06.2023

Associates In Arts - Psychology

Palomar College

High School Diploma -

Del Norte High School

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Zion Dixon