Zion Dixon
Moreno Valley,CA
Summary
Motivated and dependable professional with experience as a Barber and a strong background in customer service, leadership, and team coordination. Known for building positive relationships, resolving challenges efficiently, and maintaining a high standard of professionalism. Quick to learn, adaptable, and focused on delivering great results in both client-facing and team settings.
Overview
4
4
years of professional experience
Work History
Barber
MSCG Hair Studio
01.2023 - Current
- Generated a loyal client base of over 100 customers through exceptional service and personalized consultations.
- Boosted sales by 23% by implementing a new marketing strategy targeting a niche market.
- Increased customer satisfaction by providing high-quality haircuts and recommending suitable hair products.
- Successfully resolved client complaints to foster high levels of retention.
- Maintained a clean work environment by sweeping up hair regularly throughout the day.
- Provided consultations to determine customer needs and preferences.
- Managed inventory and ordered supplies as needed.
- Answered questions regarding salon facilities and hair care products.
Client Service Coordinator
Simple Yet Elegant Consulting
06.2021 - Current
- Assisted with the management of a portfolio of 6 clients, resulting in a 15% increase in customer satisfaction ratings.
- Implemented a new customer retention strategy that was focused on POS Systems and CRM's.
- Spearheaded the creation of training materials for clients, leading to an improvement in agreed upon deliverables.
- Utilized software to streamline customer inquiries, reducing response time by 2 hours.
- Collaborated with cross-functional teams to improve communication and coordination.
- Developed and maintained consulting teams calendars and schedules efficiently and effectively.
Education
Business Administration - undefined
Moreno Valley College
Moreno ValleySkills
- Customer Satisfaction
- Conflict Resolution
- Leadership
- Team Collaboration
- Appointment Scheduling
- Technology Use
- Training & Development
- Reporting
- Scheduling
- Database Management
Timeline
Barber
MSCG Hair Studio
01.2023 - Current
Client Service Coordinator
Simple Yet Elegant Consulting
06.2021 - Current
Business Administration - undefined
Moreno Valley College