ZION FRANKLIN
Amazon
Jacksonville,FL
1
Certification
4
years of professional experience
Customer-focused professional with 3+ years of experience delivering excellent service in fast-paced environments. Strong communication, problem-solving, cash handling, and teamwork skills with a proven ability to resolve customer concerns and provide positive customer experiences.
Energetic and adaptable, bringing strong sense of responsibility and exceptional interpersonal skills. Recognizes importance of customer service and operational efficiency, with solid abilities in problem-solving and multitasking. Ready to contribute to positive customer experience and streamline daily operations.
Work History
Sort Center Associate
1 Year 6 Months- Managed high-volume package processing to sustain productivity and ensure accuracy.
- Maintained safety and performance goals to support operations in a fast-paced environment.
- Processed packages, returns, and transfers while maintaining accuracy across daily center operations.
- Scanned, labeled, and tracked inventory using handheld devices to support efficient package flow.
Crew Member
2 Years 8 Months- Took customer orders accurately while multitasking in a fast-paced environment, enhancing order accuracy and speed.
- Delivered outstanding customer service by addressing and resolving customer concerns promptly.
- Processed cash and card payments efficiently using POS systems, ensuring accurate transactions.
Crew Member
3 Months- Provided in-person and phone support to customers in person and by phone to enhance service experience.
- Processed orders and maintained a clean workspace to ensure operational efficiency.
- Delivered friendly customer service while taking accurate orders at the counter.
- Prepared menu items following food safety and quality standards.
- Operated the cash register and processed payments with accuracy.
Education
High School Diploma
Skills
POS Systems
Cash Handling
Data Entry
Customer Service
Client Assistance
Communication
Active Listening
Problem Solving
Conflict Resolution
Time Management
Teamwork and collaboration
Relationship building
Professional and mature
Certification
ServSafe Manager Certification, Culinary Student Training
Timeline
Sort Center Associate
Amazon
04.2025 - CurrentRead More
Crew Member
Pizza Hut
08.2023 - 11.2023Read More
Crew Member
Wendy's
12.2022 - 08.2025Read More
Frank H. Peterson Academy of Technology
High School Diploma
Read More