Zion Gabriel
San Antonio,TX
Summary
Dynamic and results-driven professional with extensive experience as a Correctional Officer at the Florida Department of Corrections. Proven ability in crisis management and inmate supervision, enhancing facility security and reducing contraband incidents. Strong communicator and leader, committed to fostering a safe environment while supporting mental health initiatives. Team and team management that derived from extensive retail history and being a district manager. All of these including my education in criminal justice commentates into a well rounded leader who is ready to tackle any challenge ahead of myself.
Overview
5
5
years of professional experience
Work History
Correctional Officer
Florida Department Of Corrections
Port Charlotte, FL
08.2024 - 09.2025
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Improved communication between staff members by participating in daily briefings and sharing critical information about inmate activities.
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
- Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
- Assisted medical staff in distributing medications to inmates efficiently while securely handling sensitive materials.
- Completed intake paperwork, fingerprints, and searches.
- Demonstrated cultural sensitivity when interacting with diverse populations within the correctional setting, promoting an inclusive environment for all individuals present.
- Supported mental health initiatives for inmates by connecting them with appropriate resources and services within the facility.
- Participated in ongoing professional development courses focused on understanding gang dynamics within prison settings to better identify and manage potential threats.
- Booked new inmates into facility and processed inmates for release.
- Received and accounted for personal possessions and determined inmate work assignments.
- Bolstered team morale and cooperation through effective leadership and communication.
- Maintained detailed records of inmate behavior and activity, contributing to facility security.
District Manager
Coastal Energy Water & Aid
Fort Myers
02.2025 - 04.2025
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
- Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
- Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
- Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
- Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
- Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
- Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
- Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
- Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
- Monitored competitor activity, adapting strategies to maintain competitive advantage.
- Improved regional sales performance by implementing targeted training programs for store managers.
Office Assistant Intern
Jehreezah Center
Fort Myers
12.2024 - 02.2025
- Completed clerical tasks such as filing, copying, and distributing mail.
- Proofread papers, letters and marketing materials to identify mistakes for quality control.
- Assisted with daily office tasks, contributing to a well-run work environment.
- Handled sensitive information discreetly while maintaining strict confidentiality protocols.
- Developed correspondence letters, memos, and emails.
- Answered incoming phone calls and transferred to staff members or provided requested information.
- Managed incoming calls and email correspondence professionally, addressing inquiries promptly and accurately.
- Streamlined administrative processes for better workflow and increased productivity.
- Researched subjects at behest of staff to develop information and collate data.
- Contributed to event planning efforts by coordinating logistics, creating promotional materials, and managing guest lists.
- Improved office efficiency by maintaining and organizing digital and physical files.
- Enhanced communication within the office by acting as a liaison between departments and team members.
- Maintained accurate inventory of office supplies, ensuring necessary items were always available when needed.
- Assisted in the onboarding process for new employees by assembling welcome packets and conducting orientation sessions.
- Supported program assistant and Number staff members in administrative activities, documentation, and data management.
- Prepared financial reports for management review, assisting with budget monitoring and forecasting decisions.
- Created visually appealing reports using various software applications that were used consistently throughout the organization.
- Performed regular audits of company databases to identify discrepancies or errors requiring correction.
- Conducted research projects to support department objectives, presenting findings in clear written summaries or presentations as needed.
- Organized employee schedules, promoting a balanced workload and reducing overtime costs.
- Teamed on events and attendee registration for complex fundraising galas.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
Grocery Shopper
Sprouts Market
Fort Myers, FL
03.2023 - 01.2025
- Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
- Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
- Prioritized order processing based on urgency, optimizing workflow to accommodate same-day deliveries.
- Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
- Utilized technology effectively for real-time communication with customers regarding order updates or substitutions when necessary.
- Collaborated with store staff to locate items quickly, expediting order fulfillment and delivery.
- Demonstrated expert knowledge of store layouts, enabling efficient navigation and product retrieval.
- Navigated complex customer requests with resourcefulness, leveraging extensive product knowledge to offer suitable alternatives when needed.
- Adapted quickly to changing circumstances such as unexpected stock shortages or last-minute adjustments to orders, ensuring minimal disruptions to delivery timelines.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Worked productively with customers to meet order requirements and service expectations.
- Followed orders precisely for correct items, sizes and quantities.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Safely and securely loaded items to prevent damage during transport.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Reviewed printed tickets or digital orders to get item numbers and merchandise locations.
- Managed timely and effective replacement of damaged or missing products.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Reported and analyzed inventory data to help management strategically improve pricing and marketing strategies.
- Interacted with guests in friendly and knowledgeable way.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Partnered with merchandising team to create and implement profitable pricing strategies.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Handled customer inquiries promptly and professionally, fostering positive relationships and repeat business.
- Employed problem-solving skills to address out-of-stock situations creatively while maintaining customer satisfaction levels.
- Conducted thorough final inspections before checkout, verifying order accuracy and completeness before payment processing.
- Implemented time-saving strategies such as coordinating multiple orders simultaneously to maximize efficiency without sacrificing quality.
Archery Sales Associate
Bass Pro Shops
Fort Myers, FL
04.2021 - 08.2021
- Provided exceptional customer service by addressing questions or concerns promptly and professionally.
- Hosted informative workshops for novice archers, fostering an interest in the sport and promoting sales growth.
- Maintained a clean, organized sales floor to facilitate seamless browsing for customers and efficient restocking efforts for employees.
- Implemented loss prevention measures to minimize instances of theft or damage to merchandise while preserving a welcoming atmosphere for shoppers.
- Contributed to overall store success by actively participating in collaborative sales events and promotions.
- Managed inventory effectively, preventing stock shortages and overstock issues.
- Coordinated special order requests for hard-to-find or custom-built products to meet unique customer requirements.
- Assisted customers in selecting the appropriate equipment for their skill level and needs, ensuring a positive shopping experience.
- Stayed up-to-date on industry trends by regularly attending trade shows, conferences, and networking events, continuously expanding product knowledge.
- Set up eye-catching product displays designed to draw attention to promotional items or new arrivals.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Performed cash, card, and check transactions to complete customer purchases.
- Interacted with customers to provide information on different features regarding apparel and sports equipment.
- Utilized Software to determine if customer requested products were available for purchase.
- Complied with loss prevention standards and audit requirements to support retail operations.
- Possessed superior product knowledge to direct and upsell sporting items to meet sporting enthusiasts' needs.
Sales Associate
Express Factory Outlet
San Antonio, TX
06.2020 - 08.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Collaborated with team members to achieve monthly sales targets.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Streamlined checkout process, significantly reducing wait times and improving customer satisfaction.
Intern Strength Coach
DST
San Antonio, TX
05.2020 - 06.2020
- Assisted in the evaluation of prospective athletes, identifying promising talent for future recruitment efforts.
- Participated in professional development opportunities to stay current on best practices in strength and conditioning.
- Supervised open gym sessions, providing guidance on proper lifting techniques and safety measures for all participants.
- Utilized cutting-edge technology and data analysis tools to monitor and track athlete progress throughout the season.
- Collaborated with head coaches and athletic trainers to develop comprehensive training plans for optimal results.
- Reduced injury rates through individualized exercise regimens tailored to each athlete''s specific needs.
- Enhanced athletes'' performance by implementing effective strength and conditioning programs.
- Contributed to a positive team culture by fostering strong relationships with athletes and coaching staff members alike.
- Researched latest industry trends and developments to keep abreast of best practices.
- Analyzed client feedback to adjust coaching sessions accordingly.
- Encouraged clients to find creative solutions to problems and maintain motivation.
Education
Bachelor Of Applied Arts And Science - Criminal Justice
Florida Gulf Coast University
Fort Myers, FLChristopher Columbus HS
Miami, FL05.2018
Skills
- First aid training
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Inmate supervision
- Mental health awareness
- Correctional facility procedures
- Policy enforcement
- Organization
- Restraint techniques
- Inmate monitoring
- Safety and security enforcement
- Self-defense tactics
- Search and seizure procedures
- Observation
- Contraband seizure
- Self-defense techniques
- Safety
- Security procedures
- Trained in defensive tactics
- Office Etiquettes
- Stress tolerance
- Relationship building and management
- Crisis management
- Weapons training
- Prisoner transport
- CCTV monitoring
- Observation techniques
- Central and pod control
- Crisis intervention training
- Multitasking
- Conflict resolution
- Inmate transport
- Task prioritization
- Interpersonal communication
- Time management
- Incident reporting
- Excellent communication
- Written communication
- Decision-making
- Safety and security
- Organizational skills
- Problem-solving
- First aid and CPR trained
- Crisis prevention intervention (CPI)
- Belongings inspection
- Ethical standards of conduct
- Radio communication
- Incident prevention
- Search and seize procedures
- Strategic planning and organization
- Inmate rights
- Work crew management
- Non-violent intervention
- Gang awareness
- Search procedures
- Emergency management
- Staff management
- Records management
- Criminal justice
- Integrity maintenance
- Negotiation
- Inmate classification
- Physical fitness
- Crime prevention
- Criminal law
- Substance abuse
- Behavioral disorders
- Contraband inspections
- Work detail oversight
- AI Proficiency
- Trilingual
- Team oriented
- Leadership
- Sales
- Team management
- Critical thinking
- Time management
- Coding
- Creativity
- Data Analysis
- Customer Service
- Proficient Communicator
Accomplishments
In high school I made principles list twice and in college I made deans list three times. I was often recommended to the national honor society and even offered a scholarship. I was awarded most “open minded” in middle school. In every sport I competed in I always won awards for my valiant efforts and contributions to the team’s success.
Languages
English
Native or Bilingual
Spanish
Professional Working
German
Limited Working
Timeline
District Manager
Coastal Energy Water & Aid
02.2025 - 04.2025
Office Assistant Intern
Jehreezah Center
12.2024 - 02.2025
Correctional Officer
Florida Department Of Corrections
08.2024 - 09.2025
Grocery Shopper
Sprouts Market
03.2023 - 01.2025
Archery Sales Associate
Bass Pro Shops
04.2021 - 08.2021
Sales Associate
Express Factory Outlet
06.2020 - 08.2020
Intern Strength Coach
DST
05.2020 - 06.2020
Bachelor Of Applied Arts And Science - Criminal Justice
Florida Gulf Coast University
Christopher Columbus HS