Zion Glover
Atlanta,USA
Summary
Dedicated healthcare professional with a strong foundation in patient care coordination, ensuring seamless operations and high levels of patient satisfaction. Expertise in collaborating with medical teams and adapting to the dynamic nature of healthcare environments. Recognized for exceptional organizational skills and a patient-centered approach, driving system improvements that enhance operational efficiency and data metrics. Committed to advancing daily functions within healthcare facilities to optimize service delivery and outcomes.
Overview
5
5
years of professional experience
Work History
Patient Care Coordinator
Piedmont Hospital
01.2025 - Current
- Lead & Coordinate patient care plans from care to care
- Implemented a transportation service for patients
- Implemented double-contact service
- Supervise Metrics for patient care plans data
- Operate through EPIC (EMR) to facilitate a smooth transition for patients
- Pre-register patients for all procedures while communicating with the coding team
- Managed patient inquiries, providing accurate information on services and procedures.
PATIENT SERVICE REPRESENTATIVE LEAD
American Health Imaging
03.2023 - 12.2024
- Manage Daily Staffing Metrics for Manger.
- Schedule patients for diagnostic exams and procedures.
- Obtain authorizations and verify insurance benefits.
- Expand and practice my knowledge daily about insurance policies and procedures.
- Provide complete and accurate information to the billing office.
- Engage in monthly meetings with upper management regarding company goals for the month and employee performance.
- Oversee Patient Service Representatives ensuring schedule was maintained.
- Process requests and filing of patient records.
- Train and assist new employees with job functions and tasks.
- Provide exceptional and satisfactory service to medical doctor offices and patients.
PATIENT SERVICE REPRESENTATIVE
Aylo Health
02.2021 - 02.2023
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Built and maintained positive working relationships with patients and staff.
- Trained new staff in filing, phone etiquette and other office duties.
- Verified insurance eligibility and coverage for patients.
- Used [E Clinical Works] to schedule appointments.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Filed and maintained patient records in accordance with HIPAA regulations.
- Handled customer service inquiries in person, via telephone and through email.
Education
Bachelor of Science - Healthcare Management
Clayton State University
Skills
- Knowledge of improvement plans
- Program evaluation
- Ability to interpret key metrics
- Content management expertise
- Leadership
- Organizational skills
- System deployment
- Conflict resolution
- Customer service
- Decision-making
- Communication
- Supervisor Comprehension
- Patient Registration
- Patient data management trainee
- Insurance authorization expertise
- HIPAA compliance
Timeline
Patient Care Coordinator
Piedmont Hospital
01.2025 - Current
PATIENT SERVICE REPRESENTATIVE LEAD
American Health Imaging
03.2023 - 12.2024
PATIENT SERVICE REPRESENTATIVE
Aylo Health
02.2021 - 02.2023
Bachelor of Science - Healthcare Management
Clayton State University