Zion Maxwell
Arlington,TX
Summary
Developed strong customer service and communication skills in fast-paced hospitality environment. Demonstrates ability to manage multiple tasks and create positive guest experiences seamlessly. Seeking to transition into new field where these skills can contribute to team success and customer satisfaction. Offering exceptional interpersonal abilities and commitment to creating welcoming environments, ready to thrive in customer-focused roles. Brings quick learning ability and aptitude for understanding customer needs, along with strong communication and multitasking skills. Ready to use and develop customer service and problem-solving abilities in entry level software developer role.
Overview
3
3
years of professional experience
Work History
Front House Team Member
Look Cinemas
Arlington, TX
06.2022 - 03.2024
- Greeting customers on arrival - Manning the entrance to the movie theater and welcoming guests as they arrive, before showing them to their seats
- Delivering exceptional service - Exceeding the expectations of customers throughout their visit, including taking orders, providing recommendations and responding to queries promptly
- Resolving complaints - Handling customer complaints directly or escalating to supervisors when needed
- Managing reservations - Receiving and incoming reservations in person, and telephone for movie tickets
- Liaising with other teams - Working closely with team members in other areas of the business, to create a seamless experience for the customer, for example the kitchen staff to get customers their meals and snacks and drinks.
Retail Cashier
Six Flags, Inc.
Arlington, TX
06.2021 - 12.2021
- Processing cash, debit, credit and check transactions using a cash register or other point-of-sale system in a retail environment
- Balancing the cash register, making change, cording purchases, processing returns and scanning items for sale
- Assisting customers in the in-store check-out process
- Ringing up sales, bagging items, requesting price checks, honoring coupons, collecting payment, and giving appropriate change
- Scanning the customer's selections, ensuring that prices and quantities are accurate, accepting payments, issuing receipts, answering inquiries, and providing helpful information to customers' products, promotions, or item location.
Education
Software Solution Developer Associate Program -
Texas Premier Technology Institute
Arlington, TX10.2024
High school diploma -
Venture High School
TX12.2022
Skills
- JavaScript
- Python
- Understanding Algorithms
- Develop Azure Computer Solutions
- Implement Azure security
- Monitor, troubleshoot, and optimize Azure solutions
- Visual Studio 2019
- Microsoft Suite
- Collaboration/Teamwork
- Linux
- Customer Service skills
- Time Management
- Oracle VirtualBox
- Typing 35WPM
- Adaptability
- Problem-Solving
- Organization
- Analytical Thinking
Languages
English
Native/ Bilingual
Timeline
Front House Team Member
Look Cinemas
06.2022 - 03.2024
Retail Cashier
Six Flags, Inc.
06.2021 - 12.2021
Software Solution Developer Associate Program -
Texas Premier Technology Institute
High school diploma -
Venture High School
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