MARQUETTE SAMUEL
Hallandale,FL
Summary
Dynamic and results-oriented professional with extensive experience in technical and clerical support roles at organizations like Broward County School Board. Excelled in hardware/software troubleshooting, network management, and fostering effective communication. Proven track record of enhancing system efficiency and customer satisfaction, leveraging technical skills and a customer support background to achieve exceptional outcomes.
Overview
18
18
years of professional experience
Work History
Technical Support
Broward County School Board
Fort Lauderdale, FL
09.2024 - Current
- Assisted customers with technical support issues when needed.
- Provided technical support for ongoing maintenance activities.
- Provided technical support to customers regarding products.
- Provided technical support in troubleshooting complex problems.
- Provided technical support in troubleshooting system issues.
- Provided technical support for customers and staff.
- Provided technical support for software development projects.
- Provided technical support to customers.
- Provided technical support for products and services.
After-School Counselor
Broward County School Board - Nova Eisenhower
10.2006 - Current
- Supervised and facilitated after-school activities, focusing on both academic and non-academic development
- Provided IT support, including troubleshooting and resolving issues related to educational software and hardware used during after-school programs
- Maintained and produced reports on student attendance and emergency information using digital tools
Classroom Assistant
Broward County School Board - Nova Eisenhower
10.2006 - 09.2024
- Supported the management and maintenance of classroom technology assets, ensuring continuous availability.
- Assisted teachers and students with the setup, maintenance, and troubleshooting of Windows, Mac, and iOS devices.
- Provided technical support for enterprise applications, including word processing, spreadsheets, databases, and cloud storage systems.
- Supported network systems, and ensured seamless connectivity and operation.
- Provided training and guidance on the use of Learning Management Systems (LMS), and other digital tools.
- Support instructional activities, learner engagement, classroom management, and behavior modification goals.
- Assisted and supported teachers and students in using digital and technical tools, such as video software, learning platforms, and related applications, to ensure academic achievement.
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
- Provided individualized assistance to students with special needs in the classroom.
Broward College Internship
06.2022 - 08.2022
- Created and updated help desk tickets, providing first-line technical support
- Assisted with the provisioning, support, and troubleshooting of Zoom and Teams applications
- Managed inventory, including the preparation of emergency and FirstNet phones for distribution
- Utilized Microsoft Excel and Sonim phone portal for data management
Clerical Assistant
Fialkosky & Associates
06.2018 - 06.2022
- Provided technical support to faculty and students, addressing hardware and software issues
- Installed and maintained software applications across various platforms
- Managed and maintained computer networks, including both Virtual and Local Area Networks (VLAN/LAN)
- Performed general clerical tasks, including data entry, document preparation, and routine reporting
Education
Bachelor of Science - Information Technology
BROWARD COLLEGE
05.2024
Information Technology Support Certification -
BROWARD COLLEGE
01.2023
Broward College Internship -
BROWARD COLLEGE
06.2022
Associate of Arts Degree -
BROWARD COLLEGE
06.2016
Skills
- Hardware/Software Troubleshooting
- Operating Systems
- Network Management
- Enterprise Applications
- Effective Communication
- Technical Skills
- Technical support management
- Technical support background
- Technical support
- Clerical support
- Customer support experience
Timeline
Technical Support
Broward County School Board
09.2024 - Current
Broward College Internship
06.2022 - 08.2022
Clerical Assistant
Fialkosky & Associates
06.2018 - 06.2022
After-School Counselor
Broward County School Board - Nova Eisenhower
10.2006 - Current
Classroom Assistant
Broward County School Board - Nova Eisenhower
10.2006 - 09.2024
Bachelor of Science - Information Technology
BROWARD COLLEGE
Information Technology Support Certification -
BROWARD COLLEGE
Broward College Internship -
BROWARD COLLEGE
Associate of Arts Degree -
BROWARD COLLEGE
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