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Senior operations professional with strong expertise in managing branch operations and driving team performance. Skilled in operational oversight, customer service, and conflict resolution. Valued for fostering collaboration, adapting to evolving requirements, and achieving targeted results. Known for reliability, strategic thinking, and effective communication.

Dynamic Nurse Practitioner Student with extensive experience at Bryan Medical Center, excelling in advanced health assessments and patient-centered care. Proven ability to collaborate with interdisciplinary teams, demonstrating strong leadership and critical thinking skills to enhance patient outcomes. Committed to chronic disease management and advocating for patient needs in diverse healthcare settings.

I started with Bank of the West, now BMO (Bank of Montreal), in 1996 as a floating teller. Since then, I have worked my way up through several positions within the bank, including teller, vault teller, lead teller, new accounts, Assistant Customer Service manager, customer service manager, and fraud prevention associate officer. I was a manager for 16 years and in fraud prevention for 3 years. In all my positions, I have always had many important tasks. I am always looking for more knowledge and ideas to improve myself. In my past management position, I understand the importance of being a self-motivator to get my job done. Thinking outside the box is important in problem solving, which was a daily thing for me. I've worn many hats in my career, one of them is preventing fraud. I have become very familiar with loss prevention. Unfortunately there is a lot of fraud coming through the branches, (ATM, New Accounts(online) mobile deposits and etc. Figuring out and stopping fraud was a big part of all my jobs. With my branch knowledge and working remotely for risk review (fraud prevention) and determination to stop fraud, I can contribute to my success in helping launch my new career.

Dynamic content leader with a proven track record at One97 Communications, excelling in script development and creative project management. Spearheaded high-impact campaigns and jingles, consistently delivering projects ahead of deadlines. Strong communication skills and a strategic approach to content have driven successful promotional initiatives across digital and print platforms.
Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker, and consensus builder.

Zion O'Donnell

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