Zion Phillips
Atlanta,GA
Summary
Personable and dedicated Customer Service Representative with extensive experience in Hospitality industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
4
4
years of professional experience
Work History
Leasing Professional
GoldOller Real Estate Investments
08.2023 - 10.2023
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
- Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication.
- Marketed property to prospective tenants by giving tours and pointing out key features.
- Implemented online advertising and other marketing initiatives to generate interest from individuals and businesses.
- Coordinated maintenance and repair requests and contacted contractors for bid proposals.
- Detailed application requirements and answered questions from prospective tenants.
Customer Service Representative
Afni Inc, Verizon
08.2021 - 02.2022
- I built meaningful relationships with customers via inbound calls and assist with their needs
- I focused on one type of call either insurance service or clients who call into one of the nation's top cell phone providers.
- Made outbound calls to obtain account information.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Set up and activated customer accounts.
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship.
- Greeted customers to determine wants or needs.
Front Desk Customer Service Representative
Publix
08.2019 - 12.2021
- Educated customers on special pricing opportunities and company offerings.
- Relayed customer feedback to cross-functional teams to improve products and services.
- Collected deposits or payments and arranged for billing.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Promoted available products and services to customers during service, account management and order calls.
- Liaised between customers and retail buyers to expedite orders and meet customer demands.
- Took special orders in person and over telephone, generating additional revenue every month.
Education
High school diploma -
Northside High School
05.2019
Skills
- Multitasking and Prioritization
- Fair Housing Policies
- Telephone and Email Etiquette
- Prospecting Assistance
- De-escalation Techniques
- Upselling Products and Services
- Data Entry
- Monthly Fee and Payment Collection
- Dispute Handling
- Account Management
Additional Information
- Willing to relocate: Anywhere, Authorized to work in the US for any employer
Timeline
Leasing Professional
GoldOller Real Estate Investments
08.2023 - 10.2023
Customer Service Representative
Afni Inc, Verizon
08.2021 - 02.2022
Front Desk Customer Service Representative
Publix
08.2019 - 12.2021
High school diploma -
Northside High School
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