Zion Pitts
Lakeland,FL
Summary
Dynamic customer service professional with proven success at Lowe’s, excelling in problem resolution and team collaboration. Recognized for achieving high customer satisfaction through empathetic communication and effective support. Skilled in managing transactions accurately while fostering positive relationships, ensuring a seamless experience for all clients.
Developed exceptional customer relations and communication skills in fast-paced environment, seeking to transition into new field. Excel at understanding customer needs and resolving issues efficiently, ensuring satisfaction and loyalty. Looking to leverage these skills to bring value and adaptability to new role in dynamic setting.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Associate
Lowe’s
04.2024 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
Crew Member
Wendy’s
03.2023 - 05.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Cashier
Five Below
11.2022 - 08.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
Education
Bachelor Of Nursing - Nursing
Bethune-Cookman University
Daytona Beach, FLHigh School Diploma -
George Jenkins High School
Lakeland, FL05.2024
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Complex Problem-solving
- Guest services
- Refunds and exchanges
Certification
- MT - Medical Technologist
Timeline
Customer Service Associate
Lowe’s
04.2024 - 08.2024
Crew Member
Wendy’s
03.2023 - 05.2024
Cashier
Five Below
11.2022 - 08.2023
Bachelor Of Nursing - Nursing
Bethune-Cookman University
High School Diploma -
George Jenkins High School
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