Zion Reeves
Richmond,KY
Summary
Results-driven Information Security Analyst with expertise in security awareness training and compliance adherence. Proven ability to enhance organizational security posture through effective training initiatives and meticulous incident tracking.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Information Security Analyst
Optum
Eden Prairie, Minnesota
11.2024 - Current
- Executed security training initiatives across six client environments utilizing KnowBe4.
- Reviewed and updated documentation for compliance with regulations.
- Facilitated third-party risk management processes for two clients, focusing on vendor assessments and risk evaluations.
- Partnered with teams to bolster security posture through comprehensive education and compliance measures.
- Monitored and documented results of phishing simulations alongside training metrics and risk assessments.
IT Service Desk Analyst
Owensboro Health Regional Hospital
01.2023 - 10.2024
- Trained new team members, including offshore staff, ensuring seamless integration and proficiency.
- Resolved IT and application issues for over 5,000 users, enhancing system reliability.
- Managed user accounts and group policies in Active Directory, maintaining security standards.
- Provided technical support and training on hardware/software, boosting operational efficiency.
- Utilized knowledge bases and ticket history for effective issue resolution.
- Documented incidents using ServicePRO and ServiceNow to ensure accurate tracking.
Education
High School Diploma -
Hancock County High School
Lewisport, KY05.2020
Some College (No Degree) - Cyber Security
Owensboro Community And Technical College
Owensboro, KYSkills
- VPN and remote access tools
- Microsoft 365 suite
- Security awareness training
- Third-party risk management
- Security policy writing
- Active directory management
- Written and verbal communication
- Cross-functional collaboration
- Training and onboarding
- Phishing simulation
Certification
CompTIA Security +, 04/19/25, COMP001022734620, 04/19/28
Activities
- Pursuing continuous learning in emerging technologies including Apple, Samsung, NVIDIA, Intel, and AMD.
- 80+ hours of community service at Owensboro Health Regional Hospital.
References
References available upon request.
Timeline
Information Security Analyst
Optum
11.2024 - Current
IT Service Desk Analyst
Owensboro Health Regional Hospital
01.2023 - 10.2024
High School Diploma -
Hancock County High School
Some College (No Degree) - Cyber Security
Owensboro Community And Technical College
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