Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zion Robinson

Charlotte,North Carolina

Summary

I am a Highly-motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. I am a Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. I am committed to improving customer satisfaction and driving positive outcomes. I have a quick learning ability and a talent for adjusting to new environments. I am skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.

Overview

1
1
year of professional experience

Work History

Employee

Autobell
Charlotte, North Carolina
04.2024 - 10.2024
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Identified needs of customers promptly and efficiently.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.

Retail Sales Associate

Ollies Bargain Outlet
Charlotte, North Carolina
06.2023 - 02.2024
  • Assisted customers with finding the right product for their needs.
  • Provided product information and answered customer questions.
  • Demonstrated knowledge of store products and services.
  • Performed cashier duties, such as ringing up sales, processing payments and issuing receipts.
  • Greeted customers upon entering the store and provided assistance.
  • Stocked shelves with merchandise according to company standards.
  • Organized displays to attract customers and promote sales.
  • Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
  • Processed returned merchandise according to company policies.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Handled customer complaints in a professional manner.
  • Offered suggestions for additional items that may be of interest to customers.
  • Promoted special offers and discounts to encourage additional purchases.
  • Assisted with unloading delivery trucks and stocking shelves with new merchandise.
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.

Education

High School Diploma -

Bradford Prep
Charlotte, TN
08-2023

Skills

  • Calm Under Pressure
  • Verbal Communication
  • Supervision and leadership
  • Organization
  • Time Management
  • Task Prioritization
  • Active Listening
  • Good Telephone Etiquette
  • Pet Care
  • Conflict Resolution

Timeline

Employee

Autobell
04.2024 - 10.2024

Retail Sales Associate

Ollies Bargain Outlet
06.2023 - 02.2024

High School Diploma -

Bradford Prep
Zion Robinson