Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Zion Vigilant

West Palm Beach,Florida

Summary


Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Customer Service Associate

Publix
06.2020 - 03.2022
  • As a Publix customer service associate, I have been awarded for my excellent customer service and put in charge of training new staff members.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled billing and payment issues by following guidelines and resolving disputes.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Cross-trained and provided backup support for organizational leadership.
  • Delivered prompt service to prioritize customer needs.

Assistant

Smart Education Consulting
01.2018 - Current
  • As an assistant since 2018, I provided Customer Service working with both teachers and clients creating worksheets, helping with classroom models, creating lesson plans as well as setting up classrooms for students and showing client school boards how this can be applied to their schools and the benefits associated.
  • As a senior member, I was put in charge of training new staff members. This included teaching them how to use the register and customer interaction. I was able to use my communication skills to teach future employees how to react in varying situations ranging from simple transactions to complicated issues surrounding products and customers. In summation, my thorough understanding of customer service has allowed me to show others.

Service Supervisor

A-Christian Glass
03.2022 - 11.2024
  • Assisted with training and development of team members.
  • Handled customer complaints and inquiries.
  • Updated job knowledge by attending workshops, training sessions and educational opportunities.
  • Monitored team's performance and gave feedback when necessary.
  • Responded to customer requests for products, services, and company information.
  • Implemented project management techniques to overcome obstacles and increase team productivity.
  • Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.

Records Specialist

Steinger Greene & Feiner
03.2021 - 03.2022
  • Received records approval from individuals mentioned in filing system for transfer or release.
  • Maintained and updated records through dedicated digital database.
  • Scanned paper records to transfer to digital filing systems.
  • Redacted information as requested when faced with potential privacy violations.
  • Verified student eligibility and updated student records and collected and organized data.

Education

Bachelor’s degree - political science

Florida Atlantic University

Skills

  • POS system management
  • Expertise in managing refunds
  • Experience with CRM applications
  • Administrative assistance

Accomplishments

  • Customer Service Award, Publix, As a Publix customer service associate, I have been awarded for my excellent customer service and put in charge of training new staff members.
  • Academic Honors, Suma Cum Laude, graduating in the top 10% of my class I distinguished myself by performing well in comparison to my peers.

Timeline

Service Supervisor

A-Christian Glass
03.2022 - 11.2024

Records Specialist

Steinger Greene & Feiner
03.2021 - 03.2022

Customer Service Associate

Publix
06.2020 - 03.2022

Assistant

Smart Education Consulting
01.2018 - Current

Bachelor’s degree - political science

Florida Atlantic University

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Zion Vigilant