Zion Walker
Target
Torrance,CA
1
Certification
7
years of professional experience
Customer-focused professional with expertise in conflict resolution and communication. Delivers effective service solutions that enhance customer satisfaction and loyalty. Collaborates with teams to adapt to changing needs and drive results through efficient, empathetic support.
Work History
Inbound Stocker
5 Months- Organized and maintained stock levels to ensure product availability for customers.
- Collaborated with team members to execute visual merchandising standards effectively.
- Assisted in inventory management by conducting regular stock audits and replenishments.
- Implemented process improvements that reduced restocking time and increased operational productivity.
Cashier
1 Year 5 Months- Processed customer transactions swiftly and accurately using POS systems.
- Assisted customers with inquiries and resolved issues to enhance satisfaction.
- Maintained cleanliness and organization of checkout area for efficient operations.
- Collaborated with team members to optimize workflow during peak hours.
- Trained new cashiers on register operation and customer service standards.
- Worked flexible schedule and extra shifts to meet business needs.
Security Guard
1 Year 11 Months- Monitored premises to prevent security breaches and ensure safety of personnel and assets.
- Conducted regular patrols to identify and address potential hazards or suspicious activities.
- Responded promptly to alarms and incidents, coordinating with emergency services as necessary.
- Trained new security staff on protocols, procedures, and customer service standards.
- Prepared detailed reports on daily activities, incidents, and surveillance footage for management review.
Call Center Representative
1 Year 11 Months- Managed high volumes of inbound customer inquiries, ensuring efficient service and resolution.
- Provided accurate product information and recommendations to enhance customer satisfaction.
- Developed expertise in See's Candies' product lines, contributing to improved sales during peak seasons.
- Resolved complex customer issues through active listening and problem-solving skills, maintaining positive relationships.
Manager
1 Year 3 Months- Supervised daily operations to ensure efficient workflow and high-quality food preparation.
- Implemented inventory management strategies, reducing waste and optimizing supply chain processes.
- Coordinated scheduling to maintain optimal staffing levels during peak hours and special events.
- Enhanced customer satisfaction by addressing feedback and implementing service improvements.
- Maximized performance by monitoring daily activities and mentoring team members.
Securitas Security Officer
2 Years- Monitored premises to ensure safety and compliance with security protocols.
- Conducted regular patrols to deter criminal activity and identify potential security risks.
- Trained junior officers on emergency response protocols and safety measures.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Education
High School Diploma
HVAC - Industrial Technology And Skilled Trades
Skills
Customer service
Decision-making
Team leadership
Inventory management
HVAC inspections
HVAC repairs
Process improvement
Accomplishments
- Consistently exceeded seasonal performance goals by achieving 120% of bonus targets during the Winter season and 110% of bonus targets during the Easter season through exceptional customer service, strong sales performance, and effective teamwork.
Certification
- HVAC Certification January 2026 to Present
- Universal License: Passed test for Core, Type 1, Type 2, & Type 3.
- EPA 608 Technician Certification
- CPR Certification
Timeline
Inbound Stocker
Target
03.2026 - CurrentRead More
Cashier
Walmart
09.2024 - 02.2026Read More
Security Guard
Bionic Protection
08.2022 - 07.2024Read More
Call Center Representative
See's Candies
08.2022 - 07.2024Read More
Manager
Blaze Pizza
04.2021 - 07.2022Read More
Securitas Security Officer
Securitas
04.2019 - 04.2021Read More
Animo South Los Angeles Charter High School
High School Diploma
Read More
UEI College
HVAC from Industrial Technology And Skilled Trades
Read More
Military Service
E1 | United States Navy
Additional Information
Authorized to work in the US for any employer.