Ziona Graves
Murphy,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
26
26
years of professional experience
Work History
Retail District Manager
Factory Connection
Guntersville, AL
01.2018 - Current
- Created action plans for underperforming stores by analyzing current operations and identifying opportunities for improvement.
- Analyzed financial data such as sales figures and inventory levels to identify areas of improvement.
- Ensured stores met or exceeded budget goals by monitoring expenses, controlling payroll costs, and increasing sales volume.
- Evaluated performance of individual stores within district based on key metrics such as sales growth, profit margins, employee turnover rate.
- Implemented new programs or initiatives from corporate office into all locations within district.
- Monitored inventory, cash, and payroll processes to keep location running smoothly.
- Coached, managed and developed teams to provide exceptional service and achieve sales goals.
- Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
- Supported sales team members to drive growth and development.
- Directed and coordinated products, services and sales activities.
- Resolved customer complaints regarding sales and service.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Effectively managed inventory controls and re-orders within budget guidelines.
- Met or exceeded fiscal sales goals, maximizing operating budgets.
- Maintained store staff by recruiting, orienting and training employees.
- Developed and implemented strategies to improve customer service and profitability.
- Reviewed daily reports from each store to ensure accuracy of information related to sales transactions and inventory control measures.
Retail Training Manager
Factory Connection
Guntersville, AL
06.2017 - 01.2018
- Recruited qualified candidates for open positions within the store by conducting interviews and assessing applicants' qualifications.
- Provided feedback and coaching to staff on customer service, product knowledge, sales techniques, and operational procedures.
- Developed and implemented a comprehensive training program for new store associates.
- Evaluated existing processes and procedures related to retail operations in order to make improvements or updates as needed.
- Ensured safety protocols were followed at all times throughout the store environment.
- Identified areas of improvement in the training process and developed strategies to address them.
- Reviewed financial reports regularly to monitor budgeting goals for the store's training initiatives.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained detailed records of trainee attendance and evaluation scores using various software tools.
- Facilitated team building activities designed to improve communication between colleagues at different locations.
Retail Store Manager
Factory Connection
Guntersville, AL
10.2013 - 06.2016
- Built and maintained strong working relationships with team members.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
- Organized merchandise displays according to seasonal promotions or special events.
- Handled cash register transactions accurately while providing excellent customer service.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Monitored store performance metrics, including sales, profitability and customer service ratings.
- Organized new stock for floor placement.
- Supervised cash drawer balances and deposits of store receipts.
- Hired and trained positive, enthusiastic employees to boost talents of retail team.
- Developed and maintained store policies and procedures.
- Prepared and submitted nightly bank deposits.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Monitored employee performance and identified performance gaps for corrective action.
- Updated and maintained store signage and displays.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Trained and mentored associates to teach daily tasks and procedures.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Implemented successful business strategies to increase revenue and target new markets.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Supervisor of Factory Operations
Macy's
Portland, TN
02.2012 - 07.2013
- Tracked order processing times and ensured timely deliveries of finished products.
- Coordinated with other departments to ensure smooth flow of work in the factory.
- Established efficient workflow procedures across different departments while maintaining high quality standards.
- Organized regular meetings with team members to discuss issues and resolve conflicts related to production activities.
- Ordered equipment parts and repair services during equipment breakdown to avoid further delays.
- Determined budgets, production goals and rates based on company policies and requirements.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
- Trained, developed and counseled employees to develop a higher performing team
- established and adjusted work procedures to meet production schedules
- coached employees in developing and achieving individual performance goals
- assessed and trained personnel for promotion to cross-functional operations
- designed attendance, production and productivity spreadsheet to track all areas
Supervisor of Logistics for Factory Operations
GAP Logistics
Gallatin, TN
06.1998 - 11.2012
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Directed and supervised team of 15 employees in daily operations.
- Reviewed completed work to verify consistency, quality and conformance.
- Coached staff members to develop long-term career goals.
- Tracked progress on projects and provided timely feedback to staff members.
- designed and implemented JIT and SCAN
- super user and trainer for designed software
- Worked closely with vendors, shippers and buyers
- Processed workload for 3 facilities on campus
- Created new strategies for improving customer service standards within the organization.
- Implemented cost-cutting measures without compromising quality of services offered.
- Organized client meetings to provide project updates.
- Implemented strategies to take advantage of new opportunities.
- Tracked project schedules and encouraged teams to complete tasks on time while staying on budget.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Evaluated needs of departments and delegated tasks to optimize overall production.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Identified needs of customers promptly and efficiently.
- Maintained positive working relationship with fellow staff and management.
- Developed marketing plans that helped increase sales revenue by 20%.
Education
Associate of Applied Science - Business Administration And Management
Volunteer State Community College
Gallatin, TN06-2009
High School Diploma -
Westmoreland High School
Westmoreland, TN01-1996
Technical College - Logistics Management
Tennessee College of Applied Technology - Hartsville
Hartsville, TNSkills
- Business Development
- Cash Management
- Visual Merchandising
- Inventory Control
- Business Administration
- Staff Management
- Store Growth Planning
- Customer Service
- Loss Prevention
- Employee Scheduling
- Team Training
- Operations Management
- Budgeting and Cost Control
- Sales Analysis
- Store Process Development
- Driving Business Growth
- Team Training and Development
- Leadership Development
- Marketing Strategy
Accomplishments
- Awarded 3 plus years for inventory shrink
- Awarded meeting and exceeding goals 2009
- Nominated 8 different times for "Making a Difference" out of 1500 associates
- Perfect Attendance
- Awarded for cost savings of over thousands of dollars
- Awarded for No Misdated BOL's on Instore exception dating
Timeline
Retail District Manager
Factory Connection
01.2018 - Current
Retail Training Manager
Factory Connection
06.2017 - 01.2018
Retail Store Manager
Factory Connection
10.2013 - 06.2016
Supervisor of Factory Operations
Macy's
02.2012 - 07.2013
Supervisor of Logistics for Factory Operations
GAP Logistics
06.1998 - 11.2012
Associate of Applied Science - Business Administration And Management
Volunteer State Community College
High School Diploma -
Westmoreland High School
Technical College - Logistics Management
Tennessee College of Applied Technology - Hartsville
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