Zionia Jones
Jacksonville,FL
Summary
Accomplished Patient Service Representative and Medical Scheduler with a proven track record at Home Health Aid, excelling in HIPAA compliance and customer service. Demonstrated ability to enhance patient satisfaction through effective conflict resolution and scheduling efficiency. Skilled in insurance verification and fostering trust, significantly improving clinic operations and patient care.
Overview
3
3
years of professional experience
Work History
Patient Service Representative
Chiropractor Office
07.2023 - 12.2024
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Filed and maintained patient records in accordance with HIPAA regulations.
Medical Scheduler
Home Health Aid
03.2022 - 06.2023
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
- Followed up with patients to reschedule missed appointments.
- Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
- Assisted in the training of new schedulers, sharing knowledge and best practices for efficient schedule management processes.
- Coordinated with other departments to facilitate seamless operation and excellent patient care.
Education
High School Diploma - N/A
Duval Mycro School
Jacksonville 06.2023
Skills
- Customer service
- HIPAA compliance
- Insurance verification
- Insurance verifying
- Patient intake
- Scheduling appointments
- Patient greeting
- Eligibility determination
- Data entry proficiency
- Document filing
- Conflict resolution
- Verbal and written communication
Timeline
Patient Service Representative
Chiropractor Office
07.2023 - 12.2024
Medical Scheduler
Home Health Aid
03.2022 - 06.2023
High School Diploma - N/A
Duval Mycro School
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