Zion S Coriano
Raleigh,NC
Summary
Hardworking and Dependable worker. Always striving for greatness and perseverance. Everyday in my life I always make it a point to learn something new or to learn from a life lesson. My purpose in life is to help people in need and to make them happy. Making people smile since 1999.
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Overview
8
8
years of professional experience
Work History
Assistant Store Manager
HomeGoods
10.2024 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Assistant Store Manager
Marshalls Department Store
01.2024 - 10.2024
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
Customer Experience Coordinator/ Key Carrier
Marshalls Department Store
05.2021 - 01.2024
- Handled all escalated complaints and implemented timely, knowledgeable and effective solutions balancing customer and business needs.
- Oversaw front register operations and maintained exceptional levels of customer service in all interactions.
- Helped customers understand return policies and processed items.
- Addressed customer inquiries, concerns and complaints by providing solutions and alternatives and followed up to confirm resolution.
- Maintained extensive knowledge of company products to recommend items aligned with customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Communicated professionally with colleagues, freelancers and clients.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Provided ongoing guest service.
Sales Associate
T.J. Maxx
07.2020 - 05.2021
- Greeted customers and provided exceptional customer service.
- Maintained up-to-date knowledge of store merchandise and policies.
- Built relationships with customers to encourage repeat business.
- Handled customer complaints in a professional manner.
- Suggested ideas for improving store operations and increasing profits.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained cleanliness of store environment including floors, windows, displays.
- Analyzed customer feedback data to recommend improvements in service quality.
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
Daycare Teacher
Haverstraw Daycare
09.2017 - 03.2020
- Communicated with parents through enrollment, tours, newsletters, conferences and direct personal communication.
- Developed age-appropriate activities and programs for children 0to 12 years old.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Applied play-based strategies to provide diverse approaches to learning.
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
Education
Associate of Arts - Hospitality and Tourism
Rockland Community College
Suffern, NY05.2020
High School Diploma - Culinary Arts
North Rockland High School
Thiells, NY06.2018
Skills
- Customer Relations
- Store Organization
- Operations Oversight
- Department Oversight
- Staff Scheduling
- Retail Operations
- Employee Scheduling
- POS Systems
- Team Building and Leadership
- Mentoring and Coaching
- Problem-Solving
- Store Opening and Closing
- Relationship building and management
Timeline
Assistant Store Manager
HomeGoods
10.2024 - Current
Assistant Store Manager
Marshalls Department Store
01.2024 - 10.2024
Customer Experience Coordinator/ Key Carrier
Marshalls Department Store
05.2021 - 01.2024
Sales Associate
T.J. Maxx
07.2020 - 05.2021
Daycare Teacher
Haverstraw Daycare
09.2017 - 03.2020
Associate of Arts - Hospitality and Tourism
Rockland Community College
High School Diploma - Culinary Arts
North Rockland High School
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