Zipporah Brown
Baltimore,Maryland
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet goals. Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
10
10
years of professional experience
Work History
Dispatcher
Frito Lay
08.2021 - Current
- Coordinating Communication: Serve as the main of contact between office staff, field workers, clients and management
- Scheduling and Assigning tasks: Organize and assign daily tasks or jobs to employees ensuring efficiency and adherence to timelines
- Tracking and Monitoring: Monitor the progress of field operations or tasks, ensuring they are completed on time and resolving and delays or issues
- Managing incoming requests: Handle phone calls emails and other communication channels for service changes
- Maintaining records: Keep accurate logs of dispatch activities including job orders, work assignments, employee status, and communication details
- Routing: Optimize routes for delivery personnel or service providers to minimize travel time and maximize efficiency
- Problem Solving: Address any issues that arise during operations, such as delays, cancellations, or urgent requests and find quick resolution
- Ensuring Compliance: Makes sure that all operations comply with company policies regulations and safety standards
- Reporting: Prepare daily or weekly reports on the status of ongoing tasks, completed work, and other relevant operational data
- Customer Service: Provide excellent customer service by responding to inquiries and addressing complaints in a professional matter
- Coordinating with departments: Collaborate with other departments to ensure seamless operations especially when issues overlap multiple areas.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
Excecutive Assistant
Jordan Hospitality
08.2021 - Current
- Assist with administrative task in office and virtually to ensure day to day organizational
- Task and schedules are complete
- Review and organize calendar events, send out reminders via email/text and set up
- Meetings as needed
- Communicate with staff to plan travel arrangements, ensuring efficiency in calendar dates, times, and locations
- Complete itineraries for travel, client events, various meetings, and handle conflicts/cancellations effectively
- Responsible for communicating all needs of staff/clients with all parties related to travel
- Hotel concierge, drivers, airlines, etc
- Maintain accurate documentation of all monetary payments, including but not limited to office supplies, travel needs meetings, company activities, etc.
Package Machine Operator
Frito Lay
08.2020 - 11.2023
- Operated machining equipment safely with team of operators
- Organized and prepared workstations and materials needed for operations to maximize productivity
- Followed detailed instructions to operate machines with accuracy and produce quality products
- Complied with company and OSHA safety rules and regulations
- Replenished materials and supplies as needed to maintain production
- Updated daily production logs and informed management of production incidents or non-conformance issues.
- Uphold warehouse standards in preparation for OSHO auditors.
Residential House Manager
J&J Remodeling
01.2018 - 12.2020
- Inspected stock to identify shortages, replenish supply and maintain consistent inventory
- Oversaw budget to manage expenditures and control costs
- Scheduled and coordinated staff meetings to discuss policies, procedures and goals
- Formulated and oversaw housekeeping budget to manage expenditures and control expenses
- Registered housekeeping information on database to enable tracking history and maintain accurate records.
- Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
Amazon Warehouse Team Lead
09.2014 - 08.2018
- Trained employees on equipment operation and safety protocols
- Performed inventories and stocked new equipment and [Product]
- Recorded information, shortages, and discrepancies to keep records current and accurate
- Double checked records, daily reports, and inventory transactions to identify and correct variances
- Oversaw daily operations and shipping and handling processes
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers
- Kept documentation and records accurate and up to date with latest data to prevent errors in processing or delivery
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
Education
nursing degree in progress -
Baltimore city community college
06.2020
High school DIPLOMA -
Overlea highschool, baltimore county
06.2013
Skills
- Schedule Flexibility
- Attention to detail
- Complex problem-solving skills
- Teamwork collaboration
- Poised under pressure
- Inventory account reconciliation
- Microsoft Office
- Time management
- Good communication
- Dispatch Software
- Data Entry
- Schedule Coordination
- Customer Relationship Management
Hobbies and Interests
- Theater
- Environmental conservation
- Art
- Hiking
- Travel
Timeline
Dispatcher
Frito Lay
08.2021 - Current
Excecutive Assistant
Jordan Hospitality
08.2021 - Current
Package Machine Operator
Frito Lay
08.2020 - 11.2023
Residential House Manager
J&J Remodeling
01.2018 - 12.2020
Amazon Warehouse Team Lead
09.2014 - 08.2018
nursing degree in progress -
Baltimore city community college
High school DIPLOMA -
Overlea highschool, baltimore county
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