Zipporah Gatika
Thika
Summary
Accomplished Virtual Assistant with a proven track record at Freelancers Union, enhancing client satisfaction and streamlining operations. Expert in CRM management and adept at fostering positive customer relationships. Significantly contributed to company growth through meticulous database maintenance and innovative social media strategies. Demonstrates exceptional organizational skills and a commitment to confidentiality.
Diligent Virtual Assistant with strong foundation in administrative support and client communication. Successfully managed schedules, handled correspondence, and coordinated virtual meetings for diverse clients. Demonstrated efficiency and problem-solving skills through task prioritization and adaptability.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Virtual Assistant
Freelancers Union
03.2015 - Current
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
Virtual Assistant
Cox Communications
01.2020 - 03.2024
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Facilitated smooth operations with proficient data entry and document management for various projects.
- Completed business correspondence, transcription, and data entry.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
- Managed CRM input, exports and clean up.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
- Coordinated Skype calls across multiple time zones.
- Contributed to company growth by identifying business opportunities through lead generation activities on social media platforms.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
Education
Bachelor of Arts - Digital Business Management
University of Florida
Gainesville, FL07-2015
Skills
- Customer service
- Calendar management
- Data entry
- Microsoft office
- Social media updating
- CRM management
- Document preparation
- Travel planning
- Event planning
- Transcription services
- Database maintenance
- Basic graphic design
- Meeting scheduling
- File organization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved excellent results by completing data management with accuracy and efficiency.
- Achieved commendable results through effectively helping with customer support and problem solving.
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
Certification
- Customer Service Specialist (CSS) Certification – HDI.
- Certified Administrative Professional (CAP) - International Association of Administrative Professionals (IAAP).
- Professional Telephone Skills Certification – Customer Service Training Institute.
- Microsoft Office Specialist (MOS) - Microsoft.
- Adobe Certified Expert (ACE) - Adobe.
- QuickBooks Certification - Intuit QuickBooks.
Languages
French
Limited Working
English
Native or Bilingual
Interests
- Gym Workouts
- Participating in cultural exchange programs and homestays
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Backpacking and Hiking
- Volunteer Travel
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Web Development and Design
- Virtual Reality
- Coding and Programming
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Getting involved in local advocacy groups to promote positive change in the community
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Environmental Conservation Projects
- Youth Development Programs
- Baking
- Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
- Outdoor Recreation
- Enjoy hobbies that combine physical activity with outdoor exploration
- I participate in a variety of outdoor recreational activities
Timeline
Virtual Assistant
Cox Communications
01.2020 - 03.2024
Virtual Assistant
Freelancers Union
03.2015 - Current
- Customer Service Specialist (CSS) Certification – HDI.
- Certified Administrative Professional (CAP) - International Association of Administrative Professionals (IAAP).
- Professional Telephone Skills Certification – Customer Service Training Institute.
- Microsoft Office Specialist (MOS) - Microsoft.
- Adobe Certified Expert (ACE) - Adobe.
- QuickBooks Certification - Intuit QuickBooks.
Bachelor of Arts - Digital Business Management
University of Florida
Similar Profiles
Naresh MittathmakurNaresh Mittathmakur
Marketing Executive at Freelancers UnionMarketing Executive at Freelancers Union
Amber JonesAmber Jones
Professional Makeup Artist at Freelancers UnionProfessional Makeup Artist at Freelancers Union
Tyrin KellumTyrin Kellum
Software Engineer at Freelancers UnionSoftware Engineer at Freelancers Union