Zipporah Gatika

Cox Communications

01.2020 - 03.2024

Monitored emails, organized inbox, and prioritized messages for supervisor.
Answered and screened calls to provide information, schedule appointments and take detailed messages.
Facilitated smooth operations with proficient data entry and document management for various projects.
Completed business correspondence, transcription, and data entry.
Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
Managed multiple priorities effectively under tight deadlines while remaining detail-oriented throughout each task.
Managed CRM input, exports and clean up.
Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
Set up virtual Zoom meetings, invited guests and disseminated agendas.
Streamlined administrative processes for increased productivity through effective email management and calendar coordination.
Kept extensive contact list updated with new contacts and changes to existing contacts.
Coordinated Skype calls across multiple time zones.
Contributed to company growth by identifying business opportunities through lead generation activities on social media platforms.
Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.