ZIPPORAH LAINE PATTERSON
2495 Bridge Circle Apt 203 Chattanooga,Tennessee
Summary
Detail-oriented professional with a strong commitment to providing strategic leadership to technical teams. Proficient in troubleshooting and resolving complex issues. Highly organized and dependable, with a proven ability to effectively manage multiple priorities while maintaining a positive and proactive attitude. Driven by a passion for the research field, I aim to transition into this field in the future, bringing my determination, self-motivation, organizational skills, and patience to new challenges. Thrives in fast-paced environments by optimizing slow periods for productivity. Well-organized with a meticulous focus on detail. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintains organized, clean, and safe work areas with diligent attention to important details.
Overview
10
10
years of professional experience
Work History
SMB DEDICATED EXPERT
T-Mobile Call Center
Chattanooga, Tennessee
01.2022 - Current
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Responded to customer requests, offering excellent support and tailored recommendations to address needs
- Promptly responded to inquiries and requests from prospective customers
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management
- Daily reports of sales they are accumulating monthly
- Call Volume and Quality Metrics
- Training Material Updates
Marketing Coordinator
Staples
Chattanooga, Tennessee
10.2020 - 01.2022
- Served clients, tackling and fulfilling design goals.
- Conducted market research to stay ahead of graphic design trends, applying insights to projects.
- Developed comprehensive brand guidelines, ensuring consistency across all marketing materials.
Front Line Leader
Ham
Chattanooga, Tennessee
01.2015 - 01.2020
- Enforced company policies, safety regulations, and quality control measures among staff members.
- Monitored inventory levels for food items, notifying management of shortages or restocking needs.
- Assisted customers with menu selection by answering questions and offering suggestions.
Education
Ph.D. - Health Administration
University of Phoenix
Tempe, AZ05-2027
Master of Science (M.S.) - Clinical Psychology a Specialization in Forensics
Capella University
Minnesota12.2024
Bachelor of Science (B.S.) - Psychology With A Minor in Criminal Justice
University of Tennessee At Chattanooga
Chattanooga, Tennessee05-2023
Skills
- Leadership skills
- Communication skills
- Time management
- Problem solving
- Excel
- Powerpoint
- Salesforce
- Project Planning
- Adaptability and flexibility
- Data analysis
- Market research summaries
- Strategy Development
Accomplishments
Member of Delta Sigma Theta Sorority incorporated
Timeline
SMB DEDICATED EXPERT
T-Mobile Call Center
01.2022 - Current
Marketing Coordinator
Staples
10.2020 - 01.2022
Front Line Leader
Ham
01.2015 - 01.2020
Ph.D. - Health Administration
University of Phoenix
Master of Science (M.S.) - Clinical Psychology a Specialization in Forensics
Capella University
Bachelor of Science (B.S.) - Psychology With A Minor in Criminal Justice
University of Tennessee At Chattanooga
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