Summary
Overview
Work History
Education
Skills
Timeline
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Zipporah Scott

Zipporah Scott

Atlanta,US

Summary

Store Manager with 19 years of experience in customer relations and management. 3 years of transportation and logistics. Demonstrates advanced skills in sales management, merchandising, and customer service, driving operational efficiency and revenue growth. Proven leader with a track record of maintaining safety standards and optimizing route planning, ready to bring expertise to a new challenge.

Overview

20
20
years of professional experience

Work History

Transportation Operations Manager

Amazon.com
08.2019 - Current
  • Stowing customers orders, returns, & inventory
  • Picking & packing customer orders on time for 2 day shipping
  • Receiving merchandise
  • Working in the Learning Department as a trainer. Training pickers, stow, receiving, customer returns
  • Directed successful transportation operations management.
  • Hostler driver moving loaded and empty 53 inch trailers, pup trailers and intermodal trailers to the dock.
  • Guard Shack- checking trucks in and out of the yard.
  • Yard audits-auditing trailers health, empty or loaded.
  • Logistics
  • Tommy Runs- Drop and Hook 150 miles radius
  • Day Cap- 53’ Trailer experience
  • 160 Drive Academy Graduate
  • CDL Class A
  • Truck Driving Award for Amazon

Owner Operator

Prime, Inc.
11.2022 - 10.2024
  • Driven over 90,000 miles in an 8 month time span
  • Consistently covered 2,500 miles each week.
  • TWIC Card Holder
  • Safe Driving Award Recipient
  • Lease/Owner Operator
  • Over the road deliveries throughout 48 StatesManaged long-haul deliveries across 48 states, covering 90,000+ miles in 8 months. Maintained weekly average of 2,500 miles, ensuring timely and safe cargo transport.
  • Upheld stringent safety standards as a TWIC Card holder, earning Safe Driving Award. Demonstrated meticulous attention to vehicle maintenance and regulatory compliance.
  • Optimized route planning and fuel efficiency as Lease/Owner Operator, balancing cost-effectiveness with timely deliveries. Adapted to diverse road conditions and weather challenges.
  • Analyzed market trends and client needs to strategically select profitable routes and loads. Continuously evaluated performance metrics to enhance operational efficiency.
  • Fostered strong relationships with dispatchers, clients, and fellow drivers. Facilitated smooth logistics operations through effective communication and teamwork.

Customer Relations Manager

Aaron’s Sales and Lease
06.2018 - 08.2019
  • Opening & Closing the storefront
  • Exceptional Customer service
  • Account management, Collections & Delinquency
  • Deliveries & field visits
  • Sales, marketing, & visual merchandising.Led customer relations, oversaw account management, and drove sales initiatives, resulting in improved client retention and revenue growth
  • Implemented new visual merchandising strategies and marketing approaches, enhancing store appeal and customer engagement
  • Managed store operations, including opening/closing procedures, ensuring compliance with company policies and maintaining a professional environment
  • Coordinated deliveries and field visits, fostering strong relationships with clients and team members to improve service quality
  • Analyzed delinquency patterns and developed targeted collection strategies, significantly reducing outstanding accounts
  • Spearheaded customer relations and account management initiatives, driving client retention and revenue growth while implementing innovative visual merchandising strategies.

General Manager

The Fudgery
05.2010 - 10.2018
  • Operations, Opening & Closing stores
  • Hiring, Training, & Terminations for all employees
  • Inventory, Replenishments, Audits, & Ordering
  • Marketing & Merchandising
  • Scheduling and Payroll
  • Maintaining store budgets and district sales goalsLed operations, managed staff, and oversaw inventory for The Fudgery as General Manager. Drove sales growth through strategic marketing and merchandising initiatives.
  • Optimized store performance by implementing efficient scheduling and payroll systems. Consistently met district sales goals while maintaining store budgets.
  • Revamped hiring and training processes, resulting in improved employee retention and performance. Introduced new audit procedures for enhanced inventory accuracy.
  • Streamlined operations and optimized staff performance, driving sales growth and consistently meeting district targets while maintaining budgetary discipline.

Sales Manager

Acceptance Now
01.2016 - 06.2017
  • Administrative documentation
  • Budgeting monthly numbers and goals
  • Customer service & Sales
  • Managed credit accounts efficiently.
  • Marketing & Merchandising
  • Stocking, Inventory, & Audit Control
  • New Hire Leadership Training
  • Open & ClosingOptimized inventory management, reducing costs while maintaining product availability. Developed and executed successful merchandising strategies.
  • Mentored new hires, fostering a culture of continuous learning. Collaborated with cross-functional teams to enhance customer experience and boost sales.
  • Analyzed sales data to identify trends, adjusting strategies for maximum ROI. Managed credit accounts with precision, minimizing financial risks.
  • Led sales team to exceed targets, optimizing inventory and executing strategic merchandising. Mentored new hires, fostering continuous learning and collaboration.
  • Analyzed sales trends to refine strategies, maximizing ROI. Managed credit accounts meticulously, minimizing financial risks while enhancing customer experience.
  • Pioneered new approaches to inventory management, balancing cost reduction with product availability. Developed creative merchandising strategies to boost sales.
  • Partnered with cross-functional teams to elevate customer experience and drive sales growth. Facilitated seamless communication between departments.

Customer Service

Sam’s Club
04.2006 - 01.2010
  • Marketing & Remerchandising store displays
  • Direct Replenishment Team Member
  • Cashier & POS Member
  • Deli Manager for 2 yearsLed deli operations, optimizing workflow and enhancing customer satisfaction. Streamlined inventory management, reducing waste and boosting profitability.
  • Analyzed store layout for optimal product placement. Implemented data-driven merchandising strategies, increasing visibility of high-margin items.
  • Coordinated with replenishment team to maintain stock levels. Developed efficient restocking processes, minimizing out-of-stock incidents.
  • Mastered POS systems, ensuring accurate transactions and maintaining cash drawer integrity. Resolved customer inquiries promptly and professionally.
  • Revamped store displays to enhance visual appeal and product accessibility. Introduced creative merchandising techniques, driving impulse purchases.
  • Optimized deli operations, enhancing efficiency and customer satisfaction. Implemented inventory management strategies, reducing waste and boosting profitability.

Customer Service

Hibbett Sports
09.2005 - 03.2006
  • Lead Cashier of POS System
  • Shipment Placement & Replenishment
  • Sales, Visual Directing, & Customer Service
  • Adjusting store displays via promotional marketingManaged POS system as Lead Cashier, ensuring efficient transactions and accurate financial records. Improved customer satisfaction through prompt service.
  • Executed precise shipment placement and replenishment strategies, maintaining optimal inventory levels and enhancing store organization.
  • Delivered exceptional customer service while driving sales. Utilized visual directing skills to create appealing product displays.
  • Revitalized store aesthetics by implementing creative promotional marketing techniques, resulting in increased foot traffic and sales.
  • Contributed to team success through adaptability, strong work ethic, and effective communication. Consistently met or exceeded performance targets.
  • Streamlined POS operations, enhancing transaction efficiency and financial accuracy. Implemented inventory strategies, boosting organization and stock management.

Education

High School - undefined

Bassick High School
Bridgeport, CT

Certificate - General Studies

160 Drive Academy
Columbia, SC
05.2022

Skills

  • Trucking Logistics (Expert)
  • Exceptional Driving (Expert)
  • Document Administration (Expert)
  • Problem Solving (Expert)
  • Advanced Communications (Expert)
  • Dedicated Team Player (Expert)
  • Management (Expert)
  • Budget Control (Expert)
  • Developmental Training (Expert)
  • Scheduling (Expert)
  • Payroll (Expert)
  • CRM Software (Expert)
  • Business Development (Expert)
  • Sales Management (Expert)
  • Inventory (Expert)
  • Order Processing (Expert)
  • Direct Replenishment (Experienced)
  • Driving (Expert)
  • Budgeting (Expert)
  • Account management (Experienced)
  • Customer service (Expert)
  • Typing (Expert)

Timeline

Owner Operator

Prime, Inc.
11.2022 - 10.2024

Transportation Operations Manager

Amazon.com
08.2019 - Current

Customer Relations Manager

Aaron’s Sales and Lease
06.2018 - 08.2019

Sales Manager

Acceptance Now
01.2016 - 06.2017

General Manager

The Fudgery
05.2010 - 10.2018

Customer Service

Sam’s Club
04.2006 - 01.2010

Customer Service

Hibbett Sports
09.2005 - 03.2006

High School - undefined

Bassick High School

Certificate - General Studies

160 Drive Academy

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Zipporah Scott