Summary
Overview
Work History
Education
Skills
Timeline
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Zipporah Shorts

Queens,NY

Summary

  • Detail-oriented Customer Service and Warehouse Worker with 15+years of experience. Skilled in organizing warehouse spaces and ensuring timely and efficient workflow. Strong team player with excellent communication and problem-solving abilities, committed to optimizing business operations and delivering exceptional customer Service.Caring and friendly customer Service professional with experience in consumer retail and B2B settings.Excited about the prospect of working with team members to improve the customer experience and increase retention through quick resolution of any customer concerns. Service and warehouse management. Great leader and always punctual and dependable

Overview

19
19
years of professional experience

Work History

Off Site Patient Generalist

MedRite
Queens, NY
08.2023 - 10.2024

Executes multiple administrative functions efficiently.

Conducted preliminary data gathering.

  • Developed strong customer relationships through attentive listening and prompt resolution of concerns.
  • Organized and maintained supplies to support Type operations.
  • Delivered high-quality work consistently, exceeding performance objectives regularly.
  • Trained new team members effectively, increasing overall team efficiency.
  • Evaluated process inefficiencies and recommended improvements to management for increased effectiveness.
  • Maintained database systems to track and analyze operational data.
  • Managed multiple priorities successfully, meeting tight deadlines without sacrificing quality of work.
  • Kept work areas clean and neat to promote efficient operations.

Site Team Leader

Amazon
Carle Place, NY
08.2021 - 07.2023
  • Maintained strong relationships with clients through regular updates and prompt responses to inquiries, ensuring customer satisfaction.
  • Collaborated with architects and engineers during design phases to address constructability concerns early in the planning process.
  • Ensured safety compliance on-site through regular inspections, staff training, and adherence to regulations.
  • Achieved timely completion of projects by effectively delegating tasks and monitoring team progress.
  • Developed comprehensive budgets for projects, closely monitoring expenses to control costs without compromising quality or deadlines.
  • Promoted innovation within the team by encouraging the exploration of new ideas and techniques to enhance overall project outcomes.

FLAT WORKER

ANGELICA'S TEXTILE SERVICES
Durham, NC
01.2019 - 07.2021
  • Push/pull a sling of cleaned linens and dumping into a pile in bin
  • Retrieve washed wet/damp linens from a bin (cart)
  • Identify the customer by the garment tag
  • Separate/open linens
  • Operate Linen Machines

C.P.W (City Park Worker)

NYC PARKS & RECREATION
New York, NY
01.2009 - 10.2018
  • Cleaned, sanitized and restocked bathrooms
  • Painted and fixed benches, chairs, and tables
  • Mowed the grass, watered it and planted flowers
  • Basic upkeep of the park
  • Notified supervisor and co-workers of any hazardous conditions

CCA (Customer Care Agent/Sales Representative)

1800-flowers .Com
01.2006 - 01.2009
  • Solicited orders
  • Sold merchandise
  • Handled billing inquiries and customer problems
  • Answered all phones & customer questions

Education

GED - High School Diploma

Jamaica Learning Center
Jamaica, NY
05.2001

Skills

  • Technical Documentation Expertise
  • Schedule coordination
  • Sales and marketing
  • Budgeting and finance
  • Inventory Management
  • Schedule management
  • Ethical Conduct
  • Effective Team Management
  • Skill Assessments
  • Product life cycle management
  • Critical Problem Solving
  • Precise Data Evaluation
  • Project management
  • Skilled in Microsoft Office Applications
  • Quality Control
  • Data Warehouse Optimization

Timeline

Off Site Patient Generalist

MedRite
08.2023 - 10.2024

Site Team Leader

Amazon
08.2021 - 07.2023

FLAT WORKER

ANGELICA'S TEXTILE SERVICES
01.2019 - 07.2021

C.P.W (City Park Worker)

NYC PARKS & RECREATION
01.2009 - 10.2018

CCA (Customer Care Agent/Sales Representative)

1800-flowers .Com
01.2006 - 01.2009

GED - High School Diploma

Jamaica Learning Center
Zipporah Shorts