ZIPPORSCHA JONES
Columbus
Summary
Focused on customer service Proactive Administration Clerk with experience in editing and proofreading as well as a working knowledge of Analyzing administrative effectiveness and developing improved procedures is something I've done before. Capable of cataloging and uploading incoming documents, as well as coordinating file movements and processing document destruction requests. Bringing exceptional communication and time management skills to the table. Smooth office procedures and strong client and supplier relationships are two of my strong suits.
Overview
8
8
years of professional experience
Work History
Clinical Intake Coordinator
Ohio Living Home Health and Hospice
07.2023 - Current
- Developed effective training materials for new employees to expedite their understanding of job responsibilities and improve overall performance.
- Balanced incoming load from high-volume telephonic reporting system with great time management and multitasking abilities.
- Facilitated ongoing communication between clinical staff, patients, and families throughout the intake process, ensuring all parties remained informed and engaged in the care plan.
- Directed treatment to network providers under direction of nurse case manager, claims adjuster or certified EMT.
- Enhanced patient satisfaction by efficiently coordinating intake processes and ensuring smooth transitions into care.
- Improved patient care by maintaining accurate records and promptly addressing any issues or discrepancies.
- Obtained notes and information for nurse case managers and adjuster.
- Managed a high volume of intake calls, ensuring timely scheduling of appointments and appropriate follow-up communication.
- Conducted thorough assessments of new patients to determine eligibility for services, ensuring appropriate allocation of resources.
- Maintained strict adherence to privacy regulations by securely handling sensitive patient information throughout the intake process.
Front Receptionist
AhelioTech
08.2022 - 07.2023
- Kept records in Excel to keep Invoices data up to date by entering and updating data.
- Routed incoming calls to the most qualified personnel and departments within the company.
- Was in charge of sorting and distributing mail correspondence between departments and personnel, as well as parcel packaging, preparation, and timely shipping.
- Monitored the premises, screened visitors, updated logs, and issued passes to maintain security.
- Schedule employees for appointments.
- Was in charge of sorting, receiving, and distributing mail between departments and personnel.
- Answered phone calls from clients, vendors, and a variety of other callers looking for information.
- Greeted all customers with a friendly greeting, answered general questions, gathered information about the nature of their visit, and directed them to the appropriate offices.
Administration
Robert Half Recruiters & Employment Agency
08.2017 - 09.2022
- Kept the reception area, including the lounge and other common areas, clean.
- I'm responsible for keeping the entire database up to date.
- All new hires, security, and temporary paperwork were organized by me.
- Keep track of the office's requirements.
- Communicate with customers, contractors, and other departments in a professional manner.
- Coded invoices and entered them into the company's accounting software.
Education
High School -
Pickerington High School Central
Pickerington, OH06.2007
Skills
- Database management
- Customer-service oriented
- Interpersonal and written communication
- Signing out documents
- Critical thinking
- Record Keeping
- Office management
- Professional phone etiquette
Timeline
Clinical Intake Coordinator
Ohio Living Home Health and Hospice
07.2023 - Current
Front Receptionist
AhelioTech
08.2022 - 07.2023
Administration
Robert Half Recruiters & Employment Agency
08.2017 - 09.2022
High School -
Pickerington High School Central
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