Zireya Simmons
Pass Christian,MS
Summary
Motivated professional with top-notch customer relations skills and understanding of successful merchandising. Skilled in labeling, shelving and organizing items. Offering related experience and proven success the field.
Overview
2
2
years of professional experience
Work History
Stocker
Walmart
Waveland, MS
01.2024 - 06.2024
- Stocked shelves with newly arrived products.
- Arranged merchandise in an attractive manner to promote sales.
- Maintained accurate inventory records through manual systems and and or computerized databases.
- Inspected stock for damage or defects and reported issues to management.
- Organized storage areas for efficient use of space.
- Followed safety procedures when handling hazardous material or dangerous goods.
Disputes Specialist
Global Payments
08.2022 - 12.2023
- Managed dispute resolution process for high-volume accounts, handling an average of 250 cases per month with a 95% resolution rate
- Analyzed transaction data to identify fraudulent activity, resulting in a 30% reduction in chargebacks over 12 months
- Collaborated with internal teams (e.g., fraud prevention, customer service) to streamline processes, enhancing overall efficiency by 20%
- Implemented new dispute management system that reduced case processing time by 40%, leading to a significant improvement in customer satisfaction scores
- Conducted regular training sessions for new hires, improving team productivity by 15% through effective knowledge transfer and best practices
- Maintained compliance with regulatory requirements, achieving a 100% compliance rate in annual audits
- Generated detailed reports on dispute trends and outcomes, providing actionable insights that improved decision-making processes by 25%
- Enhanced customer communication strategies, resulting in a 10% increase in customer retention rates
- Developed and maintained relationships with key stakeholders, contributing to a 20% increase in successful dispute resolutions.
Education
ASSOCIATE IN ARTS (A.A.) IN BUSINESS MANAGEMENT -
Peral River Community College
05.2022
HIGH SCHOOL DIPLOMA -
Bay High School
05.2020
Skills
- Active Listening
- Willing to Learn
- Effective Communication
- Conflict Resolution
- Critical Thinking
- Time Management
- Data Analysis
- Stock Rotation
- Merchandise Stocking
- Shelf Stocking
- Friendly and Personable
- Documentation and Recordkeeping
- Multitasking Abilities
- Quality Assurance
- Customer Service Management
Timeline
Stocker
Walmart
01.2024 - 06.2024
Disputes Specialist
Global Payments
08.2022 - 12.2023
ASSOCIATE IN ARTS (A.A.) IN BUSINESS MANAGEMENT -
Peral River Community College
HIGH SCHOOL DIPLOMA -
Bay High School
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