Ziria Wright
Lancaster,TX
Summary
Dynamic customer service professional with experience at Walmart, adept at conflict resolution and account management. Proven ability to engage customers effectively, ensuring satisfaction and loyalty. Skilled in cash handling and data entry, consistently delivering accurate information while maintaining a calm demeanor in high-pressure situations.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Walmart
Lancaster, Texas
10.2022 - 03.2025
- Answered inbound calls, chats and emails to facilitate customer service.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided accurate information about products and services to customers.
Bank Teller
Credit Union of Texas
Dallas, Texas
07.2021 - 08.2022
- Researched customer inquires regarding their accounts using internal banking systems.
- Received and counted daily inventories of cash, drafts and checks.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Verified customer signatures on documents and ensured accuracy of all paperwork before submitting for approval.
- Participated in weekly training sessions to stay abreast of changes in banking regulations.
Education
High School Diploma -
Ferris High School
Ferris, TX05-2021
Skills
- Customer service
- Conflict resolution
- Account management
- Cash handling
- Product knowledge
- Data entry
Timeline
Customer Service Representative
Walmart
10.2022 - 03.2025
Bank Teller
Credit Union of Texas
07.2021 - 08.2022
High School Diploma -
Ferris High School
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