Summary
Overview
Work History
Education
Skills
Timeline
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Ziriyah Hobbs

DeSoto,TX

Summary

Knowledgeable Training Specialist successful at developing and overseeing site-based and online training programs. Decisive and disciplined professional with personable style and thorough approach. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Outgoing student pursuing flexible part-time employment with weekend and evening shift options. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details and fostering strong customer relationships. Motivated student eager to apply classroom knowledge to real-world experiences, with a strong willingness to learn and contribute. Effective communicator with a collaborative mindset, ready to bring fresh perspectives and a strong work ethic to any team. Enthusiastic Training Specialist eager to create effective training programs to meet changing employer and staff needs. Experienced in working with leaders to determine specific requirements. Ready to offer skills gained over extensive industry career to long-term position. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

2
2
years of professional experience

Work History

Trainer

Chic-Fil-A
DeSoto, TX
05.2024 - Current
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Provided feedback on employee performance based on observed results during training sessions.
  • Conducted onboarding sessions to orientate new staff members about company policies and procedures.
  • Recommended changes or improvements in existing training processes as needed.
  • Managed multiple projects simultaneously while adhering to tight deadlines.
  • Maintained up-to-date knowledge of industry trends and best practices.
  • Provided constructive feedback and positive reinforcement to keep trainees motivated.
  • Explained goals and expectations required of trainees.
  • Participated in and attended meetings or seminars to obtain information for use in training programs.
  • Obtained and organized manuals, guides and visual materials for development and training purposes.
  • Maintained strong knowledge by participating in workshops, conferences, and online education classes.

Office Manager

Metro Transit Systems
Dallas, TX
12.2022 - Current
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Assisted in developing budgets for departmental expenses.
  • Assisted with the preparation of budgets, forecasts and financial statements.
  • Maintained filing system for records, correspondence and other documents.
  • Provided administrative support to management team including preparing reports and presentations.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Responded to customer inquiries via phone or email in a professional manner.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Provided training to new hires on office policies and procedures.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Maintained confidential records relating to personnel matters.
  • Ensured compliance with applicable laws regarding employment practices.
  • Supervised staff members, organized schedules and delegated tasks.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
  • Reviewed files and records to obtain information and respond to requests.
  • Administered payroll and maintained proper documentation of employee personnel.
  • Managed, scheduled and coordinated office functions and activities for employees.
  • Assigned work and monitored performance of project personnel.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Produced thorough, accurate and timely reports of project activities.
  • Analyzed business performance data and forecasted business results for upper management.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.

Education

High School Diploma -

Midlothian Heritage High School
Midlothian, TX
05-2024

Skills

  • Program Management
  • Planning and coordination
  • Interpersonal Communication
  • Group and individual instruction
  • Brand building and awareness
  • Lesson Plan Development
  • Training Needs Analysis
  • Training initiatives
  • New Hire Training

Timeline

Trainer

Chic-Fil-A
05.2024 - Current

Office Manager

Metro Transit Systems
12.2022 - Current

High School Diploma -

Midlothian Heritage High School

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Ziriyah Hobbs