Zita Balla
Saddle Brook,NJ
Summary
Positive and upbeat, professional, successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures, and coordinating services with diverse team members. A strong history of communicating with customers to identify needs, recommend ideal product solutions, and drive sales growth. Good multitasking, planning, and communication skills.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Xtreme Energy Active Play
Paramus, NJ
09.2024 - Current
- Accommodated clients, provided information as needed and directed them to specific locations.
- Input customer data into reservation systems and update it to reflect party room changes.
- Accepted cash and credit card payments, issued receipts and provided change.
- Preserved the appearance of the front desk by arranging and replenishing displays and merchandise racks.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Swiftly handled transactions, preventing prolonged waiting periods.
- Built and maintained productive relationships with employees.
- Answered customers' questions and provided information on store procedures or policies.
Retail Sales Associate
The Fig Leaf Boutique
01.2022 - 05.2023
- A Retail Sales Associate with almost 2 years of professional experience in a variety of fast-paced retail environments
- A strong history of communicating with customers to identify needs, recommend ideal product solutions, and drive sales growth
- Use skills in upselling to regularly exceed sales targets
- Display merchandise to create a visually appealing sales floor that encourages customers to purchase accessories
- Worked as part of team to ensure orders were delivered accurately and efficiently
- Organized new merchandise in an appealing display with clear signage to encourage customer sales
- Fielded customer complaints and negotiated solutions
- Assisted customers with product selection, placement of orders, and answering inquiries
- Developed and maintained positive relationships with customers and colleagues
- Utilized product knowledge to recommend products to customers
- Greeted customers in a friendly and professional manner, offering assistance as needed
- Processed payments over the phone in a secure manner
- Maintained excellent customer service in a dynamic and fast-paced environment
Phone Girl/Hostess
Amici's Restaurant
06.2021 - 12.2021
- Answered incoming calls in a timely and courteous manner
- Scheduled appointments for customers and relayed messages to the appropriate parties
- Maintained accurate records and customer data
- Monitored telephone and email inquiries and responded accordingly
Education
Bergen Community College -
Bergen Community College
Paramus05-2026
High School Diploma -
Saddle Brook High School
Saddle Brook06.2023
Skills
- Sales Enhancement
- Teamwork
- Customer Issue Resolution
- Product selection assistance
- Strategic Networking Skills
- Product knowledge
- Customer Engagement
- Transaction Management
- POS software
- Positive attitude
- Time management
- Data entry
- Customer assistance and interaction
- Inventory control
- Strong Organizational Skills
- Visual merchandising
Languages
Hungarian
Native/ Bilingual
References
References available upon request.
Timeline
Front Desk Receptionist
Xtreme Energy Active Play
09.2024 - Current
Retail Sales Associate
The Fig Leaf Boutique
01.2022 - 05.2023
Phone Girl/Hostess
Amici's Restaurant
06.2021 - 12.2021
Bergen Community College -
Bergen Community College
High School Diploma -
Saddle Brook High School
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