Zita Bannis
Copperas Cove,TX
Summary
Customer-focused professional with over six years of experience in client relationship management, sales, operations, and customer success. Proven ability to build and retain long-term partnerships, optimize business performance, and drive revenue growth. Skilled in problem-solving, data analysis, training, and workflow optimization. Adept at collaborating with cross-functional teams, leveraging CRM tools, and proactively addressing client concerns to enhance satisfaction and retention.
Overview
8
8
years of professional experience
Work History
Postal Service Clerk | Passport Acceptance Agent
United States Postal Service
03.2021 - Current
- Managed customer interactions and issue resolution, processing an average of 200+ transactions per shift with a 98% accuracy rate in payments and shipments
- Reduced customer wait times by 25% through workflow improvements and process automation
- Processed over 1,000 passport applications annually, ensuring strict adherence to federal regulations and compliance standards
- Achieved a 95% first-contact resolution rate, increasing customer satisfaction and operational efficiency
Senior Personal Banker
First National Bank Texas
05.2019 - 02.2020
- Strengthened client relationships, resulting in 30% higher customer retention and improved account engagement
- Exceeded sales targets by generating over $500,000 in new deposits and loans through consultative sales techniques
- Trained and mentored 5+ junior bankers, improving onboarding efficiency and reducing training time by 40%
- Maintained a 99% compliance rate in financial transactions and risk management, ensuring accuracy and security
Personal Banker
First National Bank Texas
06.2017 - 05.2019
- Consistently outperformed sales goals, exceeding targets by 20–30% through proactive client engagement and needs-based selling
- Managed a portfolio of 200+ customer accounts, providing personalized financial solutions and increasing client satisfaction
- Implemented a customer referral program, increasing new client acquisitions by 15% in one year
- Resolved 90% of customer complaints within 24 hours, improving branch customer experience scores
Education
BBA - Business Management
Texas A&M University
Central Texas08-2026
Skills
- Customer success management
- Client relationship building
- Account retention
- Process optimization
- CRM and data analysis
- Sales and business development
- Training and development
- Conflict resolution
- Microsoft Excel
- Salesforce
Technical And Business Tools
Salesforce, Microsoft Dynamics, Banking Software, Microsoft Excel (Spreadsheets, Formulas), Google Sheets, Zoom, Microsoft Teams, Slack, Microsoft Office Suite (Word, Excel, PowerPoint), Google Workspace
Timeline
Postal Service Clerk | Passport Acceptance Agent
United States Postal Service
03.2021 - Current
Senior Personal Banker
First National Bank Texas
05.2019 - 02.2020
Personal Banker
First National Bank Texas
06.2017 - 05.2019
BBA - Business Management
Texas A&M University
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