Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Zita Quaschnick

Mandan

Summary

Elevating Erv's Janitorial standards, I leveraged deep cleaning expertise and exceptional customer service to enhance client satisfaction significantly. My adeptness in health and safety compliance, coupled with a compassionate approach from my tenure at Edgewood Vista, ensured a positive and clean environment, achieving a notable increase in efficiency and team collaboration.

Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education.

Experienced with patient care and daily living assistance. Utilizes effective communication and problem-solving skills to ensure patient comfort and safety. Track record of collaborating with healthcare teams to maintain high standard of care.

Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.

Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety, and wellness while serving patients of all backgrounds.

State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support.

Personable and compassionate, with strong commitment to delivering high-quality patient care and fostering positive outcomes. Demonstrates solid understanding of medical protocols and possesses proficiency in patient assessment and care coordination. Capable of making meaningful impact in healthcare settings through dedication and attention to detail.

Skilled nursing professional with strong background in patient care and team leadership. Proven ability to manage healthcare teams and ensure high standards of care. Adept at coordinating with medical staff, adapting to changing needs, and prioritizing patient outcomes. Known for strong communication, critical thinking, and problem-solving skills.

Overview

13
13
years of professional experience

Work History

Cleaner

Erv's Janitorial
09.2024 - 12.2024
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
  • Removed trash, debris and other waste materials from premises.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Emptied trashcans and transported waste to collection areas.
  • Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
  • Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
  • Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in a timely and satisfactory manner.
  • Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
  • Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
  • Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
  • Ensured that all cleaning supplies were stocked and organized, minimizing downtime.
  • Ensured clean and welcoming environment for clients by meticulously cleaning common areas, restrooms, and offices.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Demonstrated flexibility by covering additional shifts when needed, ensuring no disruption in cleaning services.

Medical Aid/CNA

Edgewood Vista
04.2023 - 04.2024
  • Assisted patients with daily living activities, promoting independence and dignity.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Enhanced patient satisfaction by providing compassionate and attentive care.
  • Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
  • Ensured prompt response to call lights, addressing patient needs in a timely manner.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Provided emotional support for patients during challenging times, fostering a positive healing environment.
  • Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Reduced patient stress levels through effective communication and active listening skills.
  • Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.

Certified Outpatient Medical Coder

Sanford Health
09.2011 - 04.2024
  • Contributed to the growth of the organization by consistently meeting or exceeding productivity targets while maintaining high-quality standards.
  • Time management skills were utilized effectively to balance competing priorities under tight deadlines.
  • Enhanced accuracy by implementing thorough medical record reviews and diagnostic coding.
  • Collaborated with healthcare providers to ensure accurate documentation of patient diagnoses and treatments.
  • Fostered positive relationships with insurance companies, working collaboratively to resolve any issues surrounding claims processing or payment disputes.
  • Decreased claim denial rates by promptly addressing any discrepancies or errors in coded information prior to submission.
  • Streamlined revenue cycle processes for improved reimbursement rates and reduced denials.
  • Supported compliance initiatives through meticulous adherence to coding guidelines and regulations.
  • Analyzed complex medical records, extracting pertinent data for accurate diagnostic and procedural code assignment.
  • Strengthened communication between clinical staff and billing departments, resulting in a more efficient workflow.
  • Assisted with the implementation of new electronic health record systems, ensuring seamless integration of coding practices.
  • Established best practice protocols for outpatient medical coding operations, promoting consistency across multiple locations.
  • Participated in continuous learning opportunities, staying current on advances in medical science and evolving industry standards that impact outpatient coding practices.
  • Upheld strict confidentiality policies regarding sensitive patient information while adhering to HIPAA requirements.
  • Collaborated with interdisciplinary teams to develop a comprehensive understanding of patient care plans, ultimately resulting in more accurate and complete coding documentation.
  • Maintained up-to-date knowledge of industry trends and changes in coding guidelines, providing ongoing education to colleagues as necessary.
  • Conducted regular audits to identify coding discrepancies and areas for improvement, leading to higher overall quality assurance scores.
  • Resourcefully used various coding books, procedure manuals, and on-line encoders.
  • Reviewed, analyzed, and managed coding of diagnostic and treatment procedures contained in outpatient medical records.
  • Correctly coded and billed medical claims for various hospital and nursing facilities.
  • Reviewed patient charts to better understand health histories, diagnoses, and treatments.
  • Applied official coding conventions and rules from American Medical Association and Centers for Medicare and Medicaid Services to assign diagnostic codes.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Interacted with physicians and other healthcare staff to ask questions regarding patient services.
  • Monitored changes in coding regulations to provide recommendations for compliance.
  • Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
  • Verified signatures and checked medical charts for accuracy and completion.
  • Performed on-site coding audits to determine accuracy and compliance with coding guidelines.

Education

Associate of Applied Science - Nursing

DSU
Dickinson, ND

Associate of Science - Medical Coding

Rasmussen College
Bismarck, ND

Skills

  • Cleaning and sanitizing
  • Sweeping and mopping
  • Housekeeping
  • Customer service
  • Time management
  • Team collaboration
  • Reliability and punctuality
  • Problem-solving
  • Attention to detail
  • Health and safety compliance
  • Kitchen cleaning
  • Floor cleaning
  • Glass cleaning
  • Household management
  • Deep cleaning expertise
  • Surface sanitation
  • Clothes laundering
  • Patient care
  • Vital signs monitoring
  • Compassion and empathy
  • Bathing assistance
  • HIPAA compliance
  • Feeding assistance
  • Dressing assistance
  • Maintaining confidentiality
  • Compassionate communication
  • Patient transfers
  • Emotional support
  • Medication administration
  • Wound care
  • Multitasking and organization
  • Active listening
  • Flexibility and adaptability
  • Nursing documentation
  • Geriatric care
  • End-of-life care
  • Emergency care
  • Policy compliance
  • Home health care
  • Health promotion
  • Quality improvement
  • Disease prevention
  • Care plan development
  • Patient charting
  • Patient education
  • Dementia knowledge and care
  • Intravenous medications
  • Specimen collection
  • Infection control
  • Responsible and dependable
  • Nursing staff supervision
  • Activities of daily living adls

Accomplishments

My greatest accomplishment starts with raising 3 children and being married for 48 years. During my child bearing years I worked in grocery stores, restaurants and as a Certified Medical Assistant in Long term facilities. I accomplished my LPN and then Medical coding degree while raising the family and working full time. I worked in a long term facility for greater than 20 years as an LPN and then a Medical Coder for 11 years.

Timeline

Cleaner

Erv's Janitorial
09.2024 - 12.2024

Medical Aid/CNA

Edgewood Vista
04.2023 - 04.2024

Certified Outpatient Medical Coder

Sanford Health
09.2011 - 04.2024

Associate of Applied Science - Nursing

DSU

Associate of Science - Medical Coding

Rasmussen College
Zita Quaschnick