Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zitlali Garcia

Elgin,IL

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

6
6
years of professional experience

Work History

Secretary Manager

Manny Property Preservation
06.2017 - 12.2022
  • Executed record filing system to improve document organization and management.
  • Monitored office calendars to plan meetings, activities, and travel to maximize productivity.
  • Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
  • Leveraged accounting software to manage expenses and keep track of finances.
  • Generated reports and typed letters in Word and prepared PowerPoint presentations.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Education

High School Diploma -

Elgin High School
Elgin, IL
05.2021

Skills

  • Customer Service
  • Office Administration
  • Data Entry
  • Account Updating
  • Active Listening
  • Maintains Confidentiality

Languages

Spanish
Native or Bilingual

Timeline

Secretary Manager

Manny Property Preservation
06.2017 - 12.2022

High School Diploma -

Elgin High School

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Zitlali Garcia