Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
Languages
My Goal
References
Timeline
Generic

Zitlalic Lopez

Memphis,TN

Summary

Dynamic hospitality professional with expertise in guest relations and exceptional customer service, recognized by Buenas Nachos for outstanding performance. Proven ability to manage time effectively and solve complex problems, ensuring high customer satisfaction and operational efficiency. Strong team collaborator with a focus on cleanliness and thorough task execution.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Waitress

Buenas Nachos
Frankfort, IL
08.2024 - 04.2025
  • Set up tables in between patrons to reduce wait times.
  • Organized take-out orders efficiently according to customer requests.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Greeted customers and provided menus.
  • Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
  • Performed basic math calculations when computing bills for customers' meals.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Stocked service areas with supplies during slow periods.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Recognized by management for providing exceptional customer service.
  • Provided excellent customer service by addressing any complaints or concerns promptly.

Warehouse Worker

Expeditors International
Memphis, TN
04.2023 - 08.2023
  • Inspected incoming shipments for damage or discrepancies.
  • Loaded cargo onto transportation devices and attached affixing tools to achieve safe transportation.
  • Followed established guidelines for picking orders accurately.
  • Preserved safe work environment by maintaining clean workstations and pallet area.
  • Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
  • Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
  • Coordinated cargo unloading with other workers to achieve efficient and safe transportation.
  • Used digital database to keep records of units and stock moved.
  • Ensured safety protocols were followed at all times while operating machinery.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Worked effectively in team environments to make the workplace more productive.

Waitress

Buenas Nachos
Frankfort, IL
09.2020 - 07.2022
  • Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
  • Achieved cost-savings by developing functional solutions to problems.
  • Conducted testing of software and systems to ensure quality and reliability.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Managed household errands and other essential duties.
  • Identified needs of customers promptly and efficiently.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Maintained accuracy while handling payments, giving change and printing receipts for customers.

Hostess Manager

The Half Shell
Memphis, TN
03.2019 - 05.2020
  • Ensured that all guests received prompt, courteous attention from the hostesses.
  • Analyzed sales data to determine which areas had the highest demand for tables and adjusted staffing accordingly.
  • Developed and implemented policies, procedures, and standards for the hostess team to ensure efficient restaurant operations.
  • Resolved any complaints or issues with customers quickly and professionally.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Provided support to other departments as needed such as bussers, servers or bartenders when necessary.

Education

Some College (No Degree) - Nursing

Joliet Junior College
Joliet, IL

Skills

  • Decision-making
  • Reliability and punctuality
  • Hospitality service expertise
  • Guest relations management
  • Time management
  • Inventory management
  • Complex Problem-solving
  • Cleanliness
  • Team collaboration
  • Thoroughness in Task Execution
  • Professional Phone Communication
  • Multitasking and organization
  • Customer service

Affiliations

  • running outdoors
  • Photography
  • volunteering in food drives for Chicago elderly homes.
  • AP Spanish club leadership allowed me to help others in many ways which I loved.
  • Art throughout my education allowed me to express myself and collaborate in exhibits with peers.
  • Nursing Lab in college created a hands on environment for me to understand anatomy and proper protocols in a clinical setting.

Accomplishments

  • Received citizenship award twice for being a generous community leader that demonstrates upstanding character and promotes collaboration.
  • Received two honor cords at graduation. One for my academic accomplishments in multiple subjects. The other represented high achievement in arts and humanities.

Certification

  • CPR Certification
  • AP Spanish certification
  • EMT certifications from 4 years of high school emergency medical education.

Languages

English
Professional
Spanish
Professional

My Goal

  • I aspire to one day work in a clinical setting where I can continue to receive knowledge over human sciences and the hospitality of people in need of care. Growing in a hospital setting sparked a huge interest in me to become someone who is there for others in their time of need.

References

References available upon request.

Timeline

Waitress

Buenas Nachos
08.2024 - 04.2025

Warehouse Worker

Expeditors International
04.2023 - 08.2023

Waitress

Buenas Nachos
09.2020 - 07.2022

Hostess Manager

The Half Shell
03.2019 - 05.2020

Some College (No Degree) - Nursing

Joliet Junior College

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