Ziya Lockhart

Resume:

Managed medical inventory and ordering for both Functional Medicine and Med Spa services.

Coordinated meetings with sales representatives and potential vendors.

Maintained accurate daily charting of treatments and inventory levels.

Collaborated with patients to create personalized treatment plans and scheduled appointments.

Developed and implemented protocols for new procedures.

Oversaw scheduling for all Medical Assistants.

Led recruitment efforts for new staff members.

Audited injector schedules, ensuring proper planning two weeks in advance.

Organized and facilitated monthly team meetings.

Managed ordering and inventory of dermal fillers and neurotoxins.

Coordinated and scheduled Ruma Academy training sessions.

Skills

Patient Consultation & Education: Skilled in conducting thorough patient consultations, educating clients on available treatments, and addressing any concerns or questions.

Treatment Preparation & Administration: Proficient in preparing and administering aesthetic treatments, including Botox, dermal fillers, chemical peels, microdermabrasion, and microneedling.

Medical Procedures Support: Assisting physicians or advanced practitioners during cosmetic procedures, ensuring patient comfort and safety.

Sterile Technique & Sanitation: Knowledge of maintaining a sterile environment before, during, and after treatments to prevent infection and ensure safety.

Skin Analysis & Assessment: Experienced in evaluating skin types, conditions, and recommending appropriate treatments based on individual patient needs.

Post-Treatment Care: Providing detailed aftercare instructions and monitoring patients for any reactions or complications post-treatment.

Product Knowledge: Expertise in medical-grade skincare products and the ability to recommend treatments and products to enhance patient results.

Inventory Management: Managing and ordering medical supplies, including injectables, skincare products, and equipment, to ensure proper stock levels.

Patient Scheduling & Coordination: Proficient in scheduling patient appointments, coordinating treatment plans, and managing treatment timelines.

Documentation & Charting: Skilled in accurately documenting patient information, treatment details, and progress in electronic medical records (EMR) systems.

Customer Service & Client Relations: Ability to build strong relationships with clients, ensuring a positive experience and maintaining client retention.

Multi-tasking & Time Management: Strong ability to manage multiple tasks and prioritize responsibilities in a fast-paced environment.

Regulatory Compliance & Safety: Knowledge of industry regulations, safety standards, and confidentiality protocols, including HIPAA compliance.

Team Collaboration: Works well with a team of medical professionals, including physicians, nurses, and other aestheticians, to provide comprehensive care.

Marketing Support: Assisting with marketing efforts, promoting services, and helping to implement special offers or events to attract clients.

• Preparing patients and rooms for treatment
• Manages all inventory items for Nurse Practitioner Injectors
• Responsible for meeting with reps to stay up to date with latest fillers and skincare
• Daily charting of treatments and inventory
• Creates treatment plans with patients and schedules them
• Assist in all follow ups and take notes for the patients charts
• Organize all patients consent forms
• Administering all women's vaginal health treatments

• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Recruited and trained new employees to meet job requirements.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Implemented quality control measures to uphold company standards.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
• Scheduled interviews for potential candidates and conducted reference checks prior to hire.
• Ensured compliance with industry regulations and company policies.
• Provided leadership during times of organizational change or crisis situations.

• Assisted in preparing salads, appetizers and desserts to speed up food service.
• Explained menu items, describing ingredients and cooking methods upon request.
• Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
• Processed payments accurately using cash registers or POS systems.
• Developed positive relationships with regular customers through friendly conversation.
• Trained new employees to perform duties.

• Facilitated routine workshops focusing on advanced dementia care techniques including de-escalation.
• Created a safe environment for residents by implementing safety measures such as fall prevention protocols.
• Identified changes in resident behavior and communicated them to families and other healthcare professionals.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Assisted residents in preparing for activities and social programs.
• Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.

• Maintained updated knowledge through continuing education and advanced training.
• Worked effectively in team environments to make the workplace more productive.
• Participated in educational programs designed to improve knowledge of health care practices.
• Assisted nurses with wound care for pressure ulcers, bed sores and surgical site wounds.
• Assisted with lifting patients to move on or off beds, examination tables and surgical tables.