Ziyah McLeod

Dynamic Senior Resolution Coordinator with extensive experience at Walmart, specializing in customer service and complex problem resolution. Achieved significant improvements in customer satisfaction by leveraging effective communication skills and resource management. Proficient in navigating multiple systems and fostering team collaboration to meet organizational objectives.

Monday to Friday in CST hours, available to interview with 24-hour notice, available to start upon completion of onboarding

Has substantial experience in dental and medical insurance, having worked as a Commercial/Medicaid Accounts Receivable Specialist and a Commercial Insurance Specialist at Benevis. In these roles, I was responsible for handling unpaid and denied claims, updating patient information, generating claims, and submitting authorizations, which aligns perfectly with the responsibilities of maintaining the integrity of provider information and resolving discrepancies in the job description., I have proficiency with dental software such as Dentrix and Dentapro, along with my knowledge of dental terminology, makes me well-suited for managing provider directories and assisting with dental specialty changes. This expertise is crucial for ensuring accurate updates and communication with dental offices., In my role at ServiceMaster as a Royalty Specialist, I demonstrated excellent organizational skills by managing franchisee bank draws, auditing royalty revenue, and updating internal documents. My strong communication skills are evident from my responsibilities, which included constant communication with departments, franchisees, and resolving issues related to royalties and national advertising., I have experience with claims processing at Benevis, where I managed claims status, reviewed dental x-rays, and handled denial trends, which matches the job's requirement for knowledge of claims processing systems and handling escalated calls from client groups. My ability to generate reports and handle credentialing document verification requests will be an asset in this role.