Ziyan Liang
Knoxville,TN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
After School Program Leader
YMCA Of Chinatown
08.2021 - 10.2023
- Connected and frequently communicated with students and parents regarding programs, policies and individual needs.
- Scheduled mini-lessons, art projects and unstructured playtime for school-age children.
- Managed behavioral issues and used positive behavior strategies for groups of up to 16 students.
- Supervised up to 16 students during outdoor exercise periods, monitoring group and individual safety.
- Enhanced student engagement by incorporating interactive activities and group projects in after-school programs.
- Developed strong relationships with parents, keeping them informed of their child''s progress and involvement in the program.
Barista/Cashier
Teaspoon
06.2019 - 09.2019
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Cleaned counters, machines, utensils, and seating areas daily.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
Counselor-in-Training
Mayor’s Youth Employment And Education
06.2017 - 05.2018
- Worked with colleagues to develop workshops, events, and training materials.
- Educated participants on organizational mission and goals to help participants achieve success.
- Mentored junior staff members, helping them develop leadership skills and advance their careers within the organization.
- Cultivated strong relationships with participants, improving overall satisfaction and trust in leadership capabilities.
Intern
Garfield Elementary School
06.2016 - 07.2016
- Prepared snacks and lunch for students
- Tutored and motivated students from age 5-8
- Assisted teacher with engagement activities
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Collaborated with students to complete homework assignments, identify lagging skills, and correct weaknesses.
- Enhanced intern productivity by assisting with project coordination and providing ongoing support.
Intern(Receptionist)
YMCA of San Francisco
06.2015 - 08.2015
- Filed and scanned documents
- Processed paper works
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Education
Bachelor of Arts - Communication Studies
San Francisco State University
San Francisco, CASkills
- Google Drive, Google Powerpoint, Docs, Google Classroom
- Effective Communication
- Elementary education
- Activity Coordination
- Social Development
- Recruitment and Hiring
- Incidents Management
- Organizational Skills
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Timeline
After School Program Leader
YMCA Of Chinatown
08.2021 - 10.2023
Barista/Cashier
Teaspoon
06.2019 - 09.2019
Counselor-in-Training
Mayor’s Youth Employment And Education
06.2017 - 05.2018
Intern
Garfield Elementary School
06.2016 - 07.2016
Intern(Receptionist)
YMCA of San Francisco
06.2015 - 08.2015
Bachelor of Arts - Communication Studies
San Francisco State University
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