Summary
Work History
Education
Skills
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Quote
Work Availability
Professional references
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Ziyanda Sikhakhane

Ziyanda Sikhakhane

Huntington Beach,CA

Summary

With a proven track record at Mariner Health Care, I excel in caseload management and empathy, significantly enhancing client well-being through innovative educational materials and effective advocacy. My collaborative skills and attention to detail have fostered a supportive environment, achieving notable improvements in service plan goals and client self-sufficiency.

I bring exceptional customer service experience as well as goal orientation to achieve great success

Work History

Social Services Assistant

Mariner Health Care
  • Developed educational materials on various social issues to inform both clients and the broader community about available resources.
  • Facilitated group sessions for clients focused on skill-building and personal development, fostering a supportive environment for growth.
  • Coordinated appointments between clients and essential service providers while remaining sensitive to individual scheduling constraints.
  • Assisted case managers in developing personalized care plans for clients, resulting in improved well-being and selfsufficiency.
  • Assisted with the development of policy and procedure documentation, ensuring organizational compliance with regulatory requirements.
  • Developed manual providing information on community resources across county available to families and children.
  • Served as a liaison between clients and external agencies, advocating for their needs and promoting effective communication.
  • Counseled individuals and families regarding mental health, substance abuse, physical abuse, and rehabilitation issues.
  • Monitored progress towards service plan goals.

Receptionist

Santa Clara Post Acute
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Answered central telephone system and directed calls accordingly.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.

Nursing Assistant Intern

Santa Clara Post Acute
  • Improved patient satisfaction by providing compassionate and attentive care.
  • Conducted thorough pre-appointment screenings, gathering essential information from patients that allowed healthcare professionals to make informed decisions regarding appropriate treatments.
  • Supported patients during difficult emotional moments, demonstrating empathy and understanding in challenging situations.
  • Collaborated with interdisciplinary healthcare teams to develop individualized care plans for patients.
  • Administered medications under the supervision of registered nurses, reducing medication errors and improving patient outcomes.
  • Communicated effectively with diverse populations of patients, adapting communication style as needed for optimal understanding and rapportbuilding.

Insurance Sales

Avbob South Africa
  • Developed educational materials on various social issues to inform both clients and the broader community about available resources.
  • Facilitated group sessions for clients focused on skill-building and personal development, fostering a supportive environment for growth.
  • Coordinated appointments between clients and essential service providers while remaining sensitive to individual scheduling constraints.
  • Assisted case managers in developing personalized care plans for clients, resulting in improved well-being and selfsufficiency.
  • Assisted with the development of policy and procedure documentation, ensuring organizational compliance with regulatory requirements.
  • Developed manual providing information on community resources across county available to families and children.
  • Served as a liaison between clients and external agencies, advocating for their needs and promoting effective communication.
  • Counseled individuals and families regarding mental health, substance abuse, physical abuse, and rehabilitation issues.
  • Monitored progress towards service plan goals.

Education

ESL - English

Canada College
Redwood City, CA
08.2018

Bachelor - Social Work

University of Zululand
South Africa
01.2015

Skills

  • Empathy display
  • Client assessment
  • Caseload management
  • Client advocacy
  • Motivational interviewing
  • Behavioral assessment
  • Progress documentation
  • Treatment Planning
  • Abuse and neglect investigation
  • Staff education
  • Disability support
  • Court report preparation
  • Teamwork
  • Customer service
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail

Languages

English
Full Professional
Dutch
Limited Working
Zulu
Native or Bilingual
Spanish
Elementary

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Professional references

1. Phil Green- Adminitrator/ Manager@ mariner health care- 4085152957

2. Dennis Noss- manager/ administrator at Milipitas health 4154081177

3. Akindele Mole- manager at brookdale health 5103037931

4. Michael Lee administrator @ Santa Clara post acute 5103631818

5. Marina sha manager at marine health 2096767678

Timeline

Social Services Assistant

Mariner Health Care

Receptionist

Santa Clara Post Acute

Nursing Assistant Intern

Santa Clara Post Acute

Insurance Sales

Avbob South Africa

ESL - English

Canada College

Bachelor - Social Work

University of Zululand
Ziyanda Sikhakhane