Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zi'Yea Smith

Seven Springs,NC

Summary

Higher education professional with 5 years of experience in academic coaching, data reporting, and program coordination. Skilled in LEIS, NRS compliance, and self-service tools that support student success and operational efficiency. Committed to equity, accuracy, and impactful student support.

Overview

10
10
years of professional experience

Work History

Success Coordinator/Advisor

TRiO Student Support Services
New Bern, NC
01.2025 - Current
  • Assist with student-targeted recruitment, outreach, and review of all TRIO Student Support Services Program
  • Developed an individual support plan (ISP) for each new participant
  • Conducts outreach to students referred by partners in the college
  • Provides holistic advising to a caseload of 86 students, including at-risk, probationary, and first-generation college students
  • Serves as the primary advisor for TRIO participants, providing information about academic requirements, selections of courses, and add/withdrawal for classes
  • Documents all contacts and services using Blumen and AVISO
  • Register students for classes
  • Maintain accurate and timely records in compliance with federal reporting requirements
  • Fostered a welcoming and inclusive environment for diverse student populations
  • Trained students on using the self-service portal to view degree plans, register for courses, and access academic support

Academic Coach

TRiO Student Support Services
Wilson, NC
11.2022 - 11.2024
  • Assisted with student recruitment, the review of applications, interviews, and the enrollment process to ensure that the SSS programs serve at least 212 students per year
  • Developed an Individualized Support Plan (ISP) with each new participant, including a checklist of recommended services, and a timeline for completion, and shared ISPs with other SSS staff for review and action
  • Initiated and coordinated a series of college tours and cultural trips, significantly increasing student interest in higher education
  • Provided individualized academic advising for Early College and traditional college students, guiding them through course selection and degree planning
  • Monitored early alerts from Wolf Tracks Watermark Advising software for all participants
  • Documented all contacts and services electronically using Blumen and in student files, maintaining confidentiality of student data
  • Facilitated workshops for students focused on academic skill-building
  • Plan cultural and college tour trips for students.
  • Followed student accommodation from Accessibility Services.
  • Protect the privacy of student educational records per FERPA.
  • Provided dedicated support to low-income and first-generation college students, helping them navigate academic challenges and access resources.

Pre-College Advisor

TRiO Upward Bound
Kenansville, NC
06.2022 - 11.2022
  • Company Overview: Pre-College Advisor at James Sprunt Community College, Kenansville, NC
  • Maintained a caseload of 100+, 9-12 grade students.
  • Advised students individually and in groups on academic programs for individual interests
  • Maintained student database and electronic records for each student contact
  • Coordinated follow up and student outreach to monitor academic progress/or at-risk students
  • Conduct workshops, and educational presentations for enrichment opportunities for students
  • Received and reviewed transcripts to determine eligibility for admission to college or specific programs
  • Provided support and guidance to students experiencing academic and personal troubles.
  • ACT/SAT Preparation
  • Assisted students in finding colleges that meet students' individual needs.
  • Submitting FAFSA
  • Assisted staff and students with developing Education Action Plans that outlines individual academic and career goals; identifies weakness; and details plans to overcome them

Administrative Assistant/LEIS Data Specialist

College & Career Readiness
Kenansville, NC
05.2020 - 06.2022
  • General office administration including copying, faxing, filing and scheduling
  • Scheduled assessments, entered test scores, and maintained up-to-date student files
  • Assisted in managing intake, attendance, and testing data for adult education participants
  • Ensured timely submission of data for state and federal reporting, including quarterly and annual reports
  • Conducted regular audits to verify data accuracy and flag inconsistencies for correction
  • Proficient in Microsoft Office Suite
  • Maintained office supply inventory and requisitions through eProcurement
  • Ensured that all students in the High School Equivalency diploma and Adult High School Diploma programs graduated in Colleague when they have met their requirements
  • Identified and corrected any student data to ensure performance and Measurable Skills Gains (MSG’s) were recorded accurately.
  • Served as a liaison and contact person to solve more complex student data issues with all instructors and support staff
  • Assisted with ensuring that attendance is reported accurately each semester for FTE purposes for all classes
  • Provided professional development to staff regarding testing, MSG, and Period of Participation (POP) standards
  • Maintained individual files for all students that contain LEIS forms as well as pre/post-testing data
  • Managed, compiled, and reconciled all class information in preparation for ICR, including payroll in College and Career Readiness
  • Checked CCR instructors’ timesheets, student sign sheets and attendance rosters for accuracy
  • Transcript Evaluations
  • Kept original documentation for all minor students
  • Payroll (section pay change request & section change forms)
  • Made section request forms for Instructor contracts.
  • Confidentiality of all student’s information (FERPA).
  • Assisted with CASAS/TABE testing and New Student Orientation
  • Facilitated GED/HiSET online courses
  • Checked each Instructor section folder for accuracy with student’s hours
  • Registered students in Colleague for classes based upon assessment
  • Assisted with student post-testing as needed.
  • Connected students with resources, such as counselors and tutors
  • Submitted monthly LEIS report
  • Directed College and Career Readiness Director position for a total of six months after two Directors resigned

Cashier

Arby's
Warsaw, NC
01.2015 - 08.2020
  • Operated a cash register for cash and credit card transactions with 100% accuracy
  • Stocked and replenished merchandise according to store merchandising layout
  • Promptly and empathetically managed guest concerns and complaints
  • Operated the drive-thru window and sales register quickly and efficiently
  • Cleaned and organized eating, service, and kitchen areas
  • Served customers with courtesy, patience and a smile
  • Rotating stock and supplies regularly making sure the preparations were ready for the next shift

Education

Bachelor of Science - Psychology

North Carolina Central University
Durham, NC
12.2019

Business Administration Certificate -

James Sprunt Community College
Kenansville, NC
05.2016

Skills

  • Student advising
  • Regulatory compliance
  • Student recruitment
  • Holistic Advising
  • Record keeping
  • MS office
  • Effective communication
  • Colleague
  • Self-Service
  • Data Entry
  • Program evaluation
  • Aviso Watermark

Timeline

Success Coordinator/Advisor

TRiO Student Support Services
01.2025 - Current

Academic Coach

TRiO Student Support Services
11.2022 - 11.2024

Pre-College Advisor

TRiO Upward Bound
06.2022 - 11.2022

Administrative Assistant/LEIS Data Specialist

College & Career Readiness
05.2020 - 06.2022

Cashier

Arby's
01.2015 - 08.2020

Bachelor of Science - Psychology

North Carolina Central University

Business Administration Certificate -

James Sprunt Community College

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