Ziyi Li
Ellicott City,Maryland
Summary
Experienced Shift Manager highly cooperated with colleagues and customers. Combined with Chinese culture and American Culture. Talent for solving problems and dealing with team work on task.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Shift Manager
Ssong's Hotdog
07.2020 - 10.2022
1. Oversee the entire Operation.
2. Train new employees.
3. Solve customer complain and needs.
4. Responsible to any position in the operation.
5. Check and Refill Inventory.
6. Pick up phone calls for Curbside pick-up and business call.
Cashier
Dairy Queen
10.2019 - 07.2020
1. Take orders.
2. Clean up the operation whenever is free.
3. Refill and organize inventory.
4. Pick up phone calls.
Education
Bachelor of Arts - Psychology
University of Maryland, Baltimore County
Baltimore05.2025
Associate of Arts - Psychology
Anne Arundel Community College
Arnold, MD05.2023
Skills
- Accurate Money Handling
- Opening and Closing Procedures
- Verbal and Written Communication
- Payment Processing
- Multi-languages speaker: Chinese, Cantonese, and English
- Strong soft skill
- Experienced dealing with customers
- Positive attitude at work
Certification
Food Allergen Certificate
Food Manager Certificate
Preventing food contamination, food worker health and hygiene, equipment and utensils, managerial responsibilities, regulatory compliance, records and facility design.
Timeline
Shift Manager
Ssong's Hotdog
07.2020 - 10.2022
Cashier
Dairy Queen
10.2019 - 07.2020
Bachelor of Arts - Psychology
University of Maryland, Baltimore County
Associate of Arts - Psychology
Anne Arundel Community College
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