Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager

Zizwe Sealey

Stone Mountain,GA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

15
15
years of professional experience

Work History

Assistant Manager

Equinix Inc
03.2022 - Current
  • Implemented new technology to streamline processes and improve operations.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Monitored key performance metrics to identify areas for improvement.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer with a 98% commit compliance year over year.
  • Interacted well with customers to build connections and nurture relationships.
  • Developed and maintain operational guidelines for staff of 15 technicians.

Supervisor of Operations

Equinix Inc
02.2017 - 03.2022
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Onboarded new employees with training and new hire documentation.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Operations Technician

Equinix Inc
01.2008 - 02.2017
  • Provided faculty and staff with security software and network configuration support.
  • Designed and evaluated WAN and LAN connectivity technologies.
  • Assisted with performing infrastructure readiness tests.
  • Dressed and labeled cables for easy identification and traceability.
  • Recorded received products into database using asset tags information, product manufacturer, model and serial number.
  • Moved and installed shelves, power strips, rails, servers, switches and other equipment.
  • Integrated fiber-optic and copper cabling technologies with components of new and existing network infrastructures.
  • Installed and managed structured cabling infrastructure.
  • Diagnosed and executed resolution for network and server issues.
  • Supported senior teammates performing crisis management during critical situations or major service outages.

Education

High School Diploma -

Brooklyn Tech
Brooklyn, NY
06.

Skills

  • Operational Excellence
  • Cost Analysis and Savings
  • Project Management
  • Operations Management
  • Operational Planning
  • Budget Administration
  • Budget Tracking

Timeline

Assistant Manager

Equinix Inc
03.2022 - Current

Supervisor of Operations

Equinix Inc
02.2017 - 03.2022

Operations Technician

Equinix Inc
01.2008 - 02.2017

High School Diploma -

Brooklyn Tech

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Zizwe Sealey