Jasmine Russell
Rocklin,CA
Summary
Results-driven Customer Service Expert and Social Media Manager with forward-thinking approach centered on company success and competitive growth. Go-getter candidate eager to utilize analytical and research skills. Detail-oriented team player with ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Social Media Manager & Virtual Assistant
FRC Institute
05.2022 - Current
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Devised strategies and roadmaps to support product vision and value to business.
- Utilized techniques such as cold calling, networking and prospecting to develop new leads.
- Acted as first point of contact and set appointments for prospective clients.
- Balanced employee availability, customer schedules and maximum load levels when scheduling appointments.
- Established and maintained client rapport by utilizing quality customer service.
Small Business Owner
Oil My Goodness
11.2016 - 12.2020
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Devised processes to boost long-term business success and increase profit levels.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Maintained up-to-date administrative records to monitor operational conditions.
- Achieved financial savings through powerful cost reduction strategies.
Risk Management Specialist
Paragon International Customer Care
07.2013 - 11.2016
- Produced and analyzed scorecards and other performance management tools to identify and mitigate risk exposure and monitor progress towards stated project goals.
- Oversaw organization-wide function, challenging existing operational risk routines to improve identification, access control and incident reporting standards.
- Took initiative in gathering information and solving problems independently within highly structured corporate environment.
- Trained and mentored new employees to maximize team performance.
- Exercised composure under pressure and in escalated customer service scenarios.
Customer Service Specialist
Startek USA
04.2011 - 07.2013
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
Education
Bachelor of Science - Biology
Adamson University
Manila, Philippines04.2011
Skills
- Administrative, Account & Calendar Management
- Building Customer Trust and Loyalty
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Social Media Digital Marketing
- Social Media Management Experience
- Brand Promotion
- Special Projects & Events
- Customer Inquiries
- Client Interactions
- Client Relationship Management
Timeline
Social Media Manager & Virtual Assistant
FRC Institute
05.2022 - Current
Small Business Owner
Oil My Goodness
11.2016 - 12.2020
Risk Management Specialist
Paragon International Customer Care
07.2013 - 11.2016
Customer Service Specialist
Startek USA
04.2011 - 07.2013
Bachelor of Science - Biology
Adamson University
Similar Profiles
Katia RodriguezKatia Rodriguez
Server at FRC Culinary DropoutServer at FRC Culinary Dropout
Shane BlackShane Black
Delivery Manager at FRC Logistics / Affinity Freight IncDelivery Manager at FRC Logistics / Affinity Freight Inc
Clifton D. PriceClifton D. Price
Logistics Manager at Fast Response Cutter (FRC) Program Office (CG-9324)Logistics Manager at Fast Response Cutter (FRC) Program Office (CG-9324)
Kero AgaibyKero Agaiby
Associate Governmental Program Analyst at CA Department of Fish and WildlifeAssociate Governmental Program Analyst at CA Department of Fish and Wildlife
Emmersyn PlantzEmmersyn Plantz
Queen Aggravain at Once Upon A Mattress Youth EditionQueen Aggravain at Once Upon A Mattress Youth Edition